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Business Profile

Government Auctions and Job Listing Services

Texas Hobby Auto Auction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Government Auctions and Job Listing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint regarding my unprofessional and unfair experience with Manheim Hobby Lobby Texas, specifically with ***** ********, the arbitration manager.I recently purchased a vehicle through their auction with a reported accident on CARFAX, prompting me to request a frame check. The vehicle initially passed the auctions inspection. However, after receiving the vehicle, I took it for a third-party frame inspection, which confirmed frame damage.I promptly filed an arbitration claim with Manheim. Their inspector verified the frame damage, and the arbitrator asked how I would like to proceed. I requested a price adjustment, but I was told that the seller refused to offer any compensation. I then asked to escalate the matter to management.I was later contacted by ***** ********, who was extremely rude, dismissive, and unprofessional throughout our conversation. Despite the clear findings from both their inspector and the arbitrator, Ms. ******** insisted that no frame damage existed and claimed they were wrong.She yelled at me, refused to listen to my concerns, and eventually hung up on me. When I tried to contact her again, she ignored my calls and closed my case without any further review or ************* a paying customer, I expect to be treated with respect and to have my concerns addressed fairlyneither of which occurred. The evidence supporting my claim is clear, yet my concerns were dismissed without proper consideration.I am requesting the BBBs assistance in ensuring that my case is reopened and fairly reviewed. I also believe that Ms. ********* unprofessional conduct should be formally addressed to prevent other customers from facing similar experiences.I am happy to provide documentation, including inspection reports and communications, upon request.Thank you for your time and attention to this matter.Sincerely,******* ******

    Business Response

    Date: 02/19/2025

    We looked at the unit and the damage that the customer pointed out. This unit does not have frame damage and does not qualify for arbitration. I had multiple people look at this unit. Mr ****** reached out to my AGM and she will also make him aware of our decision. 

    Thanks

     

    Darren 

  • Initial Complaint

    Date:08/24/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2008 Mercedes as is on aug 13th 2022. The condition report states the vehicle starts and is drivable. Me doing business with ******* over the years i felt as though they were trustworthy and the reports were accurate. After paying for the vehicle i then proceeded to take it out the auction only to find out it didn't even start. Spoke with several employees none seem to care nor wanted to help and all had nasty attitudes over the phone!! In person it's a different situation!! So then i reached out to the general manager who always seem to be a honest and stand up guy. He told me he would reach out to the seller and see about getting me out the sale (never received a call back) then i did a little research and found that the selling company is owned by *** automotive as well. So im out of $2,975. Also reached out to cooperate office and was just transferred over and over . Just alot of bad business. I never got my money back they never offered to have their mechanic lool at the vehicle unless i pay $95

    Business Response

    Date: 09/09/2022

    We resold this unit for King of Kars & took care of the $400 loss on sale out of goodwill. 

    thank you. 

    Customer Answer

    Date: 09/14/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  







     

Texas Hobby Auto Auction is NOT a BBB Accredited Business.

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