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Business Profile

Hair Replacement

Mosaic Dermatology Houston

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromWendy P

    Date: 05/26/2023

    1 star
    Went to this practice for an evaluation of a suspicious mole. They called me with the results on a Friday at 1 and left me a voicemail that said if I call back they are out of the office and won't be back in until Monday. Then I looked into my chart and saw they billed the procedure under a diagnosis of melanoma which I don't have. I called the patient advocate who apologized but said I won't get my results back until Monday because the office was closed. My results were not that I had melanoma which means they billed it under an incorrect diagnosis.

    Then they charge you a fixed amount on the day of the procedure in anticipation of what is not covered by insurance. They tell you you will get a refund if your insurance pays. I called their billing department 2 months later and asked about the status of my refund and was told now that I've called they will start the process. They don't tell you that you have to call the billing department to request the refund if you are entitled to it. And if you don't call they will just keep your money

    From billing under a fradulent code to not explaining the process of requesting a refund all of this lacks transparency with the patient. Will be reporting them to my insurance company as well.

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