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Business Profile

Machinery Movers

Lansdowne Moody Company, LP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Machinery Movers.

Complaints

This profile includes complaints for Lansdowne Moody Company, LP's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lansdowne Moody Company, LP has 6 locations, listed below.

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    • Lansdowne Moody Company, LP

      8445 East Freeway Houston, TX 77029

    • Lansdowne Moody Company, LP

      11810 S Sam Houston Pkwy W Houston, TX 77031

    • Lansdowne Moody Company, LP

      1600 FM 528 Webster, TX 77598

    • Lansdowne Moody Company, LP

      23738 Northwest Freeway Cypress, TX 77429

    • Lansdowne Moody Company, LP

      12288 US 59 Splendora, TX 77372

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/02/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped my Scag commercial mower off for repairs at the 11810 Sam Houston Parkway West location on June 18th, 2024. The mower would bog down when engaged for mowing. Jose in service got back to me in a few days and said the problem was the voltage regulator. After excuse number one for delay, "they shipped the wrong part". he told me that wasn't the problem and said now they felt it was the clutch. So, after a couple of weeks of additional excuses for delay, again, "they shipped the wrong part" and "UPS failed to deliver", they got that part and installed it. On July 13th Jose informed me the problem was fixed. When I picked up the mower it seemed somewhat improved, but I couldn't put it under a load with no grass to mow in their parking lot. So, I took it thinking it was fixed. The charges were $589.92 which Jose said was for parts only which is nonsense. Anyway, I got it home and it wasn't repaired at all. I called Jose and told him I wanted a refund, and he said I could bring it back. I told him I now lacked confidence in them fixing the problem and didn't want to bring it back for another round of parts changing. I then set about fixing it myself. In the process I made a phone call to a local small engine repair shop. The receptionist asked me a few questions and within 5 minutes diagnosed the problem. She said perhaps it was only running on one cylinder. So, after a $6.00 spark plug change the mower was fixed. Shameful that a receptionist in a repair shop has more practical knowledge than Landsdowne Moody's mechanics. I subsequently went by and visited Jose Jimenez (the store manager) on August 29th after having left several unanswered phone messages to request some type of refund. He denied my request. I don't expect Landsdowne Moody to work for free but, when they are charging for their services, I expect them to be capable which in this case they were not.

    Lansdowne Moody Company, LP is NOT a BBB Accredited Business.

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