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Business Profile

Online Photography Sales

Nuovo Artistic Studios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Photography Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around a week ago, I saw an advertisement on Instagram selling a "free day of self care" including a boudoir photoshoot with a complimentary digital copy of one photo with options to purchase additional photos. On March 31st, 2025, I went in for the photoshoot, took my photos, and after entering the finance office, I was goaded into a much larger purchase than I could have ever imagined making. Though I was given my complimentary shoot, and my purchase of one digital photo was waived, I was charged $200 for each additional photo (I having chosen 24), and over $3,000 for a leather-bound photo album with the same photos printed inside. I was then verbally offered a payment plan to cover this purchase within a year with zero interest, only for the documentation to state there being an almost 34% APR for a payment plan budgeted for over 36 months. But I was told if I "paid within a year, the interest wouldn't apply, so it's no interest." I was then given a monthly payment plan for the 36 months, not for 12. And when I did my credit check, I was instructed to put in $100k for my yearly income, when I hardly make a fifth of that. I felt used, deceived, manipulated, and just straight filthy after this process. The business did reach out to me while writing this; despite ignoring my calls the day prior and, instead, sending me a text message while I was calling to send them an email instead; and upon hearing about the fraudulent practices immediately verbally withdrew the contract. ***** the ************* Care Manager, assured me they would reach out to ClarityPay, the loan office they used to get me the loan, to cancel the transaction entirely, and offered a complimentary photo as well. However, admittedly, this whole ordeal has left me feeling ill and exhausted, and I might just want to leave this bad memory behind me.

    Business Response

    Date: 04/07/2025

    Our Client Success Manager gave the client a call. Everything was resolved, and the client was fully refunded. 

    Customer Answer

    Date: 04/08/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



     

Nuovo Artistic Studios is NOT a BBB Accredited Business.

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