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Business Profile

Pain Management

Houston Premier Surgery Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pain Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, My son had surgery back in 10/6/23 with Houston Premier Surgery Center On the day of surgery, we paid $307.64.Learned it was an over payment of $72.34 I have been in contact with the billing department every month since to receive refund with no progress to receive the refund of over payment. Last call was 5/22/24 with no update on when I will receive a refund (over 7 months since surgery). Billing confirms they do owe me the refund, but have not moved forward in processing the refund.Account number is #**** Patient: ****** **** DOB: ********** Address: ***************************************** is the proof of receipt of payment for $307.64 on day of surgery (10/6/23) and the actual bill when Houston Premier billed us again because they didn't originally file 10/6/23 payment ($235.30). Summary:1) **** said we didn't pay and billed us again for surgery 2) Once confirmed payment, confirmed over payment of $72.34 and assured refund within 1 month 3) 7 months past surgery and no refund received and no action made to complete refund. Surgery date 10/6/23 Last call with billing department 5/22/24

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