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Business Profile

Racing

Kemso Racing Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Racing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased item with clearly stated "lifetime warranty", both on listing and on manufacturers website. Item failed in a few years and the manufacturer either does not respond to emails or responds with dead ends. No phone number available for company. Approximate 2 week turnaround time for emails that do not solve anything.

  • Initial Complaint

    Date:08/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/21/22 I purchased two fuel pumps from Kemso for the amount of $78.98. Their web sight claimed would fit my car. They did not. I have sent them several emails asking for a return address. They were shipped from a warehouse, so I was afraid to send them back to there. They asked for pictures as to why they wouldn't fit, but I already had them boxed up to ship back. They never would tell me the address, so I sent them to the corporate address on the web page. This was on 7/26. The package made it to Houston, Tx., but was returned to me for some reason that nobody can answer. The only thing anyone could think of was the street address on the web doesn't have a box # on it. I contacted Kemso again and asked for a box # and got no response. I even called Houston's post office and tried to get one with no luck. I am at a loss as to what to do. It's like they want to sell you something and that's it. Hoping the BBB can light a fire under this company. All I want is 2 pumps that will fit or my money back. Thank you.

Kemso Racing Corp is NOT a BBB Accredited Business.

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