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Business Profile

Security Systems Consultants

Texas Home Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems Consultants.

Complaints

This profile includes complaints for Texas Home Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Texas Home Electronics has 3 locations, listed below.

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    • Texas Home Electronics

      7210 Roswell Street Houston, TX 77018

    • Texas Home Electronics

      P.O. Box 16597 Houston, TX 77222

    • Texas Home Electronics

      7210 Roswell St Houston, TX 77022

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/21/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August 2022, I spoke with John at Texas Home Electronics to let him know about a "failure code" on my alarm panel of "BF". After speaking to John, I found out that code means my system was no longer being monitored even though I had been paying them for this service. In June 2022, I paid a year in advance for monitoring services in the amount of $392.37. In August, I found out they have not been monitoring my home as agreed upon. On August 11, 2022, per his request, I sent him an email detailing my complaint. He also asked me to include the refund amount of $392.37 in the email, which I did include. Since then, I have spoken to John on more than one occasion asking about the refund status. He keeps telling me "he'll check with accounting and get back to me." These phone calls are have proven worthless. It is now October 2022 and I have not heard from John or Texas Home Electronics in this matter. I am requesting a FULL refund of services that were paid in advance that were not provided. That amount is $392.37.

      Business Response

      Date: 10/24/2022

      Mr. *****, I would like to apologize about this lack of communication from Texas Home Electronics.   I have spoke with accounting this morning in regards to the refund.  A check will be sent out in this mornings mail.   If you do not receive the check by the end of the week please reach out to Devin ***** at T.H.E. ************ Direct Number.

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