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Business Profile

Shoe Repair

Houston Shoe Hospital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoe Repair.

Reviews

This profile includes reviews for Houston Shoe Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Houston Shoe Hospital has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Houston Shoe Hospital

      1107 Palmer Street Houston Houston, TX 77003

    • Houston Shoe Hospital

      675 Dairy Ashford Store No. 11 Houston, TX 77079

    • Houston Shoe Hospital

      5656 Westheimer Rd Houston, TX 77056

    • Houston Shoe Hospital

      2318 South Shepherd Houston, TX 77019

    • Houston Shoe Hospital

      500 Dallas Houston, TX 77002

    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • cordell h

      Date: 05/01/2023

      I visited the location at 675 Dairy Ashford, Houston, Texas, 77079, on 04/27, to pickup my shoes based on a text I received on 04/26, advising they were ready for pickup. I entered the location to pickup my shoes and the employee advised me they would not be ready until 04/28. I questioned him and he located them on the counter. I departed with my shoes and once in my vehicle I inspected 1 pair of shoes and a single shoe in which I could see glue around the edges where the soles where glue to the bottom of shoes and I also observed scratches that were not there previously so I went back into business with my shoes and advised the African male at the front counter that I was unhappy with the work. He instantly became defensive and abruptly stated that I got what I paid for and that the damage was caused by me and continued to overtalk me when I attempted to speak. I asked who is the manager and their phone number and he stated he is the manager. I asked for him to provide his full name and rudely said he is Billy. I asked for his managers name and phone number and he stated that he was advised when they have to this situation to advise customer to google for information. I advised him this was poor customer service and that the customer is always right. He adamantly said the customer is not right and I know that. He then said he only has problems with Black customers of which I found to be a very offensive statement. I advised him he should not be a manager based on his behavior then he told me to leave the store. He never apologized, show no empathy, and was very confrontational. I went to their website and it only allows a customer to fill out a form with their information. I received a email from the general manager apologizing and suggesting I take the shoes to another location and that he would review with the employee. This company has systemic issues for an employee to be so blatant with a customer. I will never use their business again!

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