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Business Profile

Car Dealers

NTX Direct

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for there so called dealer program paid the $750 they asked me to Zelle to get the entire process started, they said all paperwork would be done in a few days, to my surprise they claimed ( I have all emails on every communication along with my Zelle receipt) that there was a problem with my information, they said the authority that issues your dealer number needs its, called the official agency, they said you can sign up direct and never give your social security, signing up direct gets you a number but you still need a dealership to activate your number this is where the scam comes in, they try to get your personal info to do other things, then they claimed a refund is being ***** out, asked 8 times for ***** Number, never gave the tracking number, this is an outright scam, stay away from this company, they also use www,mycardealerlicense.com to lure you in, its all bogus full scam, its one guy who answers the phone all the time, does so called training calls, this is a scam, I want to make sure not a single person loses a dime, this company is beyond pathetic, they are straight crooks, again stay away!!!I demand my refund

    Business Response

    Date: 11/10/2023

    This person Gem Lake applied for our dealership program. The information he submitted was suspect and sent us a lot of Red Flags. When we tried to verify the information, he was invasive and non-responsive. Provided different addresses in different states and when we asked for additional information he refused. 

    He could not qualify for our program due to his inability to provide the requested information. We issued a full refund and of course that was even an issue because of fake addresses he provided.

    We would agree - Do not enroll in our programs if you cannot provide valid information that cannot be verified. In addition, he signed our refund policy which states no refunds are due which we have copies of but just to get rid of scammers like this we issued the refund in light of our policy.

    NTX Direct

NTX Direct is NOT a BBB Accredited Business.

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