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Business Profile

Wholesale Hats

Jimmy Pierce Designs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Hats.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a silver belly bowl hat in August ******************************************************************* February. He did not contact us until May after the rodeo had passed.Then when we received an update and with pictures of a hat that was not what we requested. He said he would make the hat right or give our money back. It has been a year and he has done neither.DO NOT DO BUSINESS WITH JIMMY PIERCE. He has been a liar and a thief.

    Business Response

    Date: 01/19/2023

    This woman is lied in everything she has posted.  
    the order was in December, not august.  The hat was $450, not $575.  Her husband got his hat because it was what I normally made.  I said I would try to get them by the rodeo, but had no control over when materials comes in.  I also told her I had never made a hat like this, and it might take a few tries, but I would get there.  I made multiple trips to ******* to deal with this, not charging any extra, and re worked the hat twice, at no charge, and shipped it at no charge.  

  • Initial Complaint

    Date:11/10/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 8, 2022, my wife and I drove to Jimmy ********************** Designs, to order a custom made hat. Mr. ********************** and I agreed on a hat color and style and I gave him a deposit for $243.06. Mr. ********************** told me that it would take 4 to 6 months to complete the order. On September 2, 2022, I emailed Mr. ********************** to request a status on my order and asked him to call me. I received no response, so I again emailed Mr. ********************** on September 29, 2022, to request a status and a photo of the hat once it was complete. On October 17, 2022, Mr. ********************** emailed that the hat was ready, that he had been doing "invents" the last week, and that he would be back in the shop on Wednesday, October 19, 2022. I responded to Mr. **********************'s email and requested a photo of the completed hat. Needless to say, I did NOT receive a photo of the completed hat.On November 7, 2022, I emailed Mr. ********************** to tell him that it had been almost 9 months since my initial order and requested a refund. I told him that I was no longer interested in the hat and gave him until Friday, November 11, 2022, to transmit a refund.On November 7, 2022, Mr. ********************** emailed his response stating that he had told me "multiple" times that the hat was ready, that I hadn't come to get it, that I hadn't offered to pay the balance, and that I hadn't asked for it to be shipped.On November 7, 2022, I responded to Mr. ********************** stating that he had me confused with someone else, as the last email I had received from him was a photo of an incomplete hat, and that I had no emails or texts from him stating that the hat was ready for pick up.On November 7, 2022, I emailed Mr. **********************, again, telling him that though I had not received a photo of the completed hat, that I was willing to drive to *****, **, and that I could be at his shop on Wednesday, November 9, 2022, between the hours of 10 a.m. and noon. I asked him if that would be "okay."To date, I have NOT received a response from Mr. **********************, nor have I received a photo of the completed hat.

    Business Response

    Date: 11/11/2022



    ****************, you did not email me asking if I would be in the shop Wednesday, if you had, I would have said yes.  You have lied to this woman.  I have forwarded out correspondence. 

    I will be there from 5-8 tonight. Friday from **** for the public as I have a private event starting at 11.  
    Next week
    Monday from 2-8
    Tues/Wed 9-8
    Thursday 9-3:30.
    I am not sure about Friday and the weekend yet, but I suspect I will be around.

    I am the only person in my shop.  When I do events, I am not there.  

    I am having material supply issues, like many other industries.  That is the reason for the delay in finishing this hat.  I am currently telling people **** month to get their hat orders I was not made aware of the extend of the material issues by my suppliers until months after **************** ordered his hat.  Other custom makers at telling people 1-2 years if they will even give an estimate.  

    Jimmy.

    Customer Answer

    Date: 11/11/2022

    Complaint: 18385656

    I am rejecting this response because:

    Mr. Pierce,
    At this point in time I am done dealing with you. Everything that I stated in my complaint to the BBB is documented. I resent you calling me a liar and suggest you improve your communication skills. Let's just put an end to this relationship and send me my refund for $243.06. With that I wish you better days and improved material supply issues. 




    Regards,

    ***************************

    Business Response

    Date: 12/01/2022

    See attached

Jimmy Pierce Designs is NOT a BBB Accredited Business.

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