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Business Profile

Auto Financing

Apoyo Financial Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Complaints

This profile includes complaints for Apoyo Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Apoyo Financial Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally had a dealer contract with ***************** but they sold or gave away my contract to APOYO financial in September of 2023. 15 months after getting a contract with Adonis for my vehicle. According to my contract I am supposed to keep full coverage insurance with a $500 deductible naming Adonis as the loss payee. And if not, I have to pay an extra $72 towards my car note every two weeks. Since August of 2024 APOYO has been charging me an unknown amount towards that $72 even though I have given them proof of my full coverage insurance through auto advantage insurance naming Adonis as the loss payee. They keep saying they denied my insurance proof and marked it as fraud even though I sent them proof that Ive been paying on my full coverage insurance. Proof of the email I got directly from auto advantage of my declaration page, my next payment due date, and proof of how much Ive paid since my new policy has started. I pay 191 a month for full coverage and do not feel that I am responsible to pay an extra $144 a month for collateral insurance when in my contract it says that that payment would be void as long as I have full coverage insurance of my own which I do have. They are still charging the fee which is unfair to me to have to pay that and my own insurance of $191 when that was not apart of my contract. Ive been asking to speak to a supervisor for the past three months. They tell me a supervisor will contact me within ********************************************************************* thus far. Today I called to speak to a supervisor and was told the supervisor is on vacation and will not be able to speak to me until she comes back. I was told the supervisors name is ***** *********. Ive asked to be in contact with the insurance department, they said they have no way of contacting that department other than by email which they still have not came to a solution and have disengaged my vehicle a few times for non payment of their insurance

    Apoyo Financial Services is NOT a BBB Accredited Business.

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