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Car Crafters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/10/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We brought our 1997 Jaguar XJR to Car Crafters for a paint job. They said the job would take a few weeks. Car Crafters returned the car to us after a few months, but did not put the car together correctly after repainting. The tail lights, right turn signal and stereo (located in the trunk) were all not working. There was paint on the windows. In addition, there was damage to the interior of the car. The door panels were not replaced/reinstalled correctly after the paint job. The chrome window trim was dented and bent. And there was a paint chip in the rear passenger panel. The owner said he would take care of these issues. We returned the car to him. He would never answer our calls, texts or emails and held on to our car for several months. When we finally got a hold of him several months later, he returned the car to us, but NONE of the mechanical issues had been fixed AND there were additional paint chips on the car. The owner blamed his mechanic and told us to get the car fixed with our own mechanic and that he would pay the costs. He also agreed to reimburse us $260.76 for a car rental. We took the car to fix the damages that Car Crafters were responsible for. The total cost of all repairs was $1,688.99. The owner agreed to reimburse me for the repair costs ($1,688.99) for the damage done to the car while under his care and $260.76 for a car rental. He promised to send us the check on August 18th, 2022. We have not received the check. Since then, it has been difficult to get ahold of the owner by phone, text or email. We have left messages on voice mail and with employees. He does not return our repeated attempts at communication to resolve this matter.

    We have email, texts and pictures detailing this ordeal including the owner agreeing to reimburse us for repairs.

    Business Response

    Date: 01/19/2023

    Business Response /* (1000, 8, 2022/10/27) */
    Me and the customer are working it out i have send him 4 checks of 500 he already cash one of them which he will cash rest of them he also call and told me that he talk you guys and told yall guys we working it out can you please update my email to ************************ thank you


    Consumer Response /* (2000, 15, 2022/11/14) */
    All checks provided by the business have been deposited and cleared. The dispute has been resolved to our satisfaction.

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