We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Baseball Cards

Panini America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baseball Cards.

Complaints

This profile includes complaints for Panini America's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Panini America has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 374 total complaints in the last 3 years.
    • 90 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/22/2021 was when I first contacted panini about a damaged card that I had encounter in one of their hobby absolute box. I paid over 500 for the hobby box and one of the biggest hits was complete damaged. I tried to reach out and make a phone calls but till this day I have received any type of response. They have my card for a little over a year and this is my last resource to get them to either replace my card or refund me the money of a hibby box due to their own Quality Control being so bad and the card being damaged to the point the wax was peeling off.

      Business Response

      Date: 09/12/2023

      Dear Valued Panini Customer, 

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For factory damage tickets, due to the unprecedented volumes of replacement requests in past months, quality assurance replacements are experiencing a backlog in fulfillment. If its in the queue, it will be replaced. You can also replace the quality assurance claim with Panini Points or other alternatives available. To find out what other alternatives we have available please call the customer service toll-free phone number to hear more. 

      Hours: 8:00am 5:00pm (CDT) Monday - ********************************************** Line: ************** 

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:11/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good day. I've been trying to contact panini about a bunch of redemptions I have been waiting for from them. Some are 3-4 years old . I have tried contacting them multiple times and now my email is blocked from contacting them. They will not answer any questions over the phone. They just put you on hold till you hang up or don't answer at all ! A lot of these cards I'm waiting for were worth a lot of money when the redemptions were redeemed and a lot of them today are now an 1/8 of the value. By them not fulfilling these redemptions they put in all their products. It has cost me thousands of dollars. Especially in times like we are in I could have really used the money from sales of these cards. So my formal complaint (I'm sure you have received numerous complaints on panini redemptions) with no contact or responses from panini I have no other choice but to file this complaint. I would like the cards they have promised in the redemptions!! The way they run this business is very unexceptionable and unfair to their customers. Such a massive company should be able to deal with their customers in a timely manner or even respond for that matter . Thank you for your time. I appreciate it

      Business Response

      Date: 09/12/2023

      Dear Valued Panini Customer, 

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. You can also provide a ticket id here and I can investigate it further. 

      Hours: 8:00am 5:00pm (CDT) Monday - Friday 

      Toll-Free Redemption Line: ************** 

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:11/18/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When spending over $1000 on sports cards, I expect to receive all of the cards I paid for. Panini has a system called "redemption" in which they slap a sticker for you to redeem one of the cards you ALREADY PAID FOR at a later date. The problem is that the Redemption system doesn't get reviewed ever and my cards been "processing" for way too long. From others I have asked, some have waited over 6 months to 2 years for a card! There are value to these cards that *** not exist by the time I receive them and it's deceptive to hold out items I purchased.

      Business Response

      Date: 09/12/2023

      Dear Valued Panini Customer, 

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. You can also provide a ticket id here and I can investigate it further. 

      Hours: 8:00am 5:00pm (CDT) Monday - Friday 

      Toll-Free Redemption Line: ************** 

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:11/18/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent in three card redemptions. After 120 days I hadn't received any of the autographed cards. They give you an option to choose a replacement redemption. I did this for all three. Over the phone, they told me this replacement process would take 6-8 weeks. It has been around 23 weeks or so and I have yet to receive any of the cards. I have sent messages online and they haven't replied.

      Business Response

      Date: 09/12/2023

      Dear Valued Panini Customer, 

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. You can also provide a ticket id here and I can investigate it further. 

      Hours: 8:00am 5:00pm (CDT) Monday - Friday 

      Toll-Free Redemption Line: ************** 

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:11/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So back in the March/April area of 2021 I went to my local sports card shop called *****'s ****** Card shop and purchased a couple of Panini branded Prizm Soccer Hobby boxes. It was well over $1000.00 for the boxes. A few days down the road I open those boxes and inside i find a redemption autographed card. The exact card and name of player is 2020 Panini Prizm
      Signatures
      Redemption Code
      *********** ***** )
      ********* *******

      I have tried ever since I've redeemed the card that I rightfully am owed for buying the product. They have all these redemptions and so many go unfulfilled . I've tried phone calls, emails, and on the app to contact any of the employees that work directly with redemptions and have had 0 responses. It's approaching two years and no response. I even offered to take a replacement of equal value with players I listed . I've been more then patient and it's not fair this company is selling these pricy boxes with guarantied autographs but a lot of them end of being redemptions and you never get your cards so that guaranteed auto on their boxes is a hoax and misleading thousands and thousands of sports cards collectors into being ripped off. I want all my money back or the redemption or replacement fulfilled

      Business Response

      Date: 09/12/2023

      Dear Valued Panini Customer,

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. After further investigation for your ticket #*******, it shows proof of delivery since 2023-09-12 09:17:45 AM. We are going to consider this issue resolved but if you need further assistance, please feel free to ask questions here or use the toll-free number I provided below for more help. Please keep in mind that for redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. You can also provide a ticket id here and I can investigate it further. 

      Hours: 8:00am 5:00pm (CDT) Monday - Friday 

      Toll-Free Redemption Line: ************** 

      Thank you for being a valued collector and we hope to hear from you soon. 

      Tracking Number: 783648609386

    • Initial Complaint

      Date:11/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am waiting to receive collectors cards promised to me by redemption from painini spose to receive with in 4 months we are double the waiting tome still nothing I can't reach any one I have many redemptions owed to me one being a lamello ball autograph valuing over ****.oo dollars ticket number ******* I'm *************************** 36 ************* ******* **. ***** I would like what's owed to me please The lamello ball auto as well as any others owed to me I have several

      Customer Answer

      Date: 11/18/2022

      I reached a rep today from panini they said they would send me a white box witch is good with me but would take upto another 6 months , I will take the white box in replacement of the lamello ball auto that's owed to me but , waiting 9 another 9 months is unexpectable I'd like the white box shipped to me promptly , thank you very much for the help and support

      Business Response

      Date: 09/12/2023

      Dear Valued Panini Customer, 

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. After further investigation for your ticket #*******, it shows proof of delivery since 2023-08-16 08:49:19 AM. We are going to consider this issue resolved but if you need further assistance, please feel free to ask questions here or use the toll-free number I provided below for more help. Please keep in mind that for for redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more.

      Tracking Number: 782558296206

      Hours: 8:00am 5:00pm (CDT) Monday - Friday

      Toll-Free Redemption Line: ************** 

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:11/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint about this company is an unauthorized charge on my credit card. This matter is now to be resolved by my credit card company due to a fraudulent amount on my account by someone purchasing under this website. This company appears to have a track record of fraud and should be shut down.

      Business Response

      Date: 09/11/2023

      Dear Valued Panini Customer,  

      We apologize for the long wait and appreciate your patience. We sincerely apologize for the inconvenience and frustration caused by this delay. Please notify our customer service department if this is still an issue.  I can also notify our fraud department, but I will need this information date, amount, order number, and the email used for the order. You can use one of the toll-free lines I provided below to contact a representative to help guide you for assistance or provide the information here. 

      Toll-Free **************** Line: ************** 

      Hours: 8:00am 5:00pm (CDT) Monday - Friday 

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:11/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a redemption card from a product and it has been in waiting for over 4 years. I was just notified via email that they are no longer going to give me the redemption card and replaced it with reward points. The value they replaced was not even close to the value of the card that I was supposed to receive. The card is valued at over $150 and the only rewarded me with 900 reward points, which is roughly $45 in value. That is less than 1/3 the actual value of the card. Very undervalued replacement and I feel cheated and ripoff.

      Business Response

      Date: 09/11/2023

      Dear Valued Panini Customer, 

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. If you need further assistance, you can provide the original redemption ticket number here so I can review your issue, or you can also use the toll-free line I provided below to contact a representative to help guide you for assistance. Keep in mind that if the redemptions were expired before redeeming the redemption, points are automatically placed on the account in substitution for the card if we do not have it in stock. If the card is from an athlete who is actively signing, we will wait to see if that redemption comes in within the following months. If it does not, we close the redemption for half the value in Panini Points. If it's not expired, I can see what I can do for you, but you would need to provide that ticket number.

      Toll-Free **************** Line: ************** 

      Hours: 8:00am 5:00pm (CDT) Monday - Friday 

      Thank you for being a valued collector and we hope to hear from you soon.

    • Initial Complaint

      Date:11/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      View Attachments

      Business Response

      Date: 09/11/2023

      Dear Valued Panini Customer, 

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. If you need any assistance, you can describe your issue here or you can also use the toll-free line I provided below to contact a representative to help guide you for assistance. There are no attachments I can review but if you upload those now or inform me of your problem, I can further assist you.

      Toll-Free **************** Line: ************** 

      Hours: 8:00am 5:00pm (CDT) Monday - Friday 

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:11/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ticket ******* - 2012 Panini Threads (*****) ************************* ************ Signature - Redeemed 12/27/2015 Ticket ******* - 2012 Panini Marquee (*****) ************************* Rookie Signatures - Redeemed 12/22/2018 I've waited years for both the ************************* (2015) and ************************* (2018) signature cards only for them to be replaced by Panini "Rewards Points" the past couple of weeks. There are no players the caliber or value of either of these players in the rewards program and even if they were added I don't feel the points given would be enough to trade in for either of these players. I was given **** points for all star player *************************. There is currently a signature card for **** points in the rewards program for ***************** (played in *** for two seasons). No way the ************************* and ***************** autos should have similar values. I've emailed Panini about this and have not heard back from them. I just want the ************************* and ************************* autographed cards that i redeemed. I'm not asking for anything more or anything less than what i redeemed. I don't care if the cards are exactly the same as what i redeemed. I'll accept any card autographed by ************************* and ************************* at this point. I waited years on panini to fulfill these only to be given the short end of the stick yet again. I've had numerous redemptions that have not been fulfilled by Panini but none as valuable has the two cards listed above.

      Business Response

      Date: 09/11/2023

      Hello ****,

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. After reviewing both of your redemptions, I noticed that both tickets were expired before you originally redeemed them. With expired redemptions, if the card is in stock the card will be sent out. If the card is from an athlete who is actively signing, we will wait to see if that redemption comes in within the following months. If it does not, we close the redemption for half the value in Panini Points. Unfortunately, these are the ************ for expired redemptions and since we did not receive the original redemptions from the athlete's the ticket was closed for points. If you have any extra questions or issues, feel free to describe them here or you can use our customer service toll-free line for further assistance. 

      Hours: 8:00am 5:00pm (CDT) Monday - *************************************************** Line: **************  

      Thank you for being a valued collector and we hope to hear from you soon. 

    Panini America is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.