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MetroTex Association of REALTORS, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MetroTex Association of REALTORS, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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MetroTex Association of REALTORS, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/26/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've sent multiple emails to eXp Realty of *****' managing broker, ******************************, stating why I can't proceed with my current agent, *******************, in the home-buying process. However, it seems that all of my concerns are being ignored, discounted, and rendered ineffective. Being forced to work with agent ******************* or eXp Realty of ***** against my will feels unethical and like unjust treatment. We originally got to know ******************* through a family friend who is in the military. She provided my husband with some convincing information, which motivated me to start the house-buying process with her. After that, I was requested to sign a buyer-agent agreement.I was motivated to start the home-buying process with her after she provided my spouse with some convincing facts. We now have a complete understanding of the pressure tactics employed by agentslies, weak ethics, low morals, overpromising and underdeliveringbased on our few meetings. Since I don't trust her work and since the "Code of Ethics in ************ says that agents must "operate with the highest integrity and uphold high ethical standards," I've asked to have the buyer-agent representation agreement broken. Under Article 1, "Realtorships should commit to safeguarding and advancing the client's interests when representing a buyer.""I work in tandem with a team of brokers at eXp," the broker claimed, so how is eXp Realty protecting my rights? The agent and the broker will not terminate the buyer-agent representation agreement out of fear that they will lose the commission. Instead, they will compel me to work with an agent that has been recommended to me by my current agent in order to maintain the commission.The way this issue is being handled for me has left me feeling rather unhappy. My psychological well-being is suffering due to the treatment I am receiving from eXp and its agents, which is not what I had anticipated. Why being force to work with someone that you dont trust or the firm that treat you unethical? In addition, I'm on a month-to-month lease, which is incredibly uncomfortable, which simply makes things more tough financially for me. I believe I should have the option to stop using your service if I'm not happy. Right now, I feel like I have no other choice, and it's unfair to treat someone poorly. Because of my bad experiences with the eXp Realty representative, I am left with little choice but to ask that the buyer-agent representation be canceled so that I can go forward with the house-buying process.

    MetroTex Association of REALTORS, Inc. is NOT a BBB Accredited Business.

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