Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in April and i unfortunately lost my job in august and this company has refused to help me of offer any type of payment arrangement to keep my vehicle i borrowed money from my father and they are still trying to repo my car for $135 they took my car once before and i got it back the same day and they reported a repossession
  

  Business Response

  Date: 12/29/2022

  Business Response /* (1000, 5, 2022/09/22) */
  Contact Name and Title: Rolando L*****
  Contact Phone: 972-259-6200
  Contact Email: [email protected]
  We did not report Ms. *******'s vehicle as repossessed. She has her vehicle currently, and is 26 days delinquent for $587.25.
  
  
  Consumer Response /* (3000, 7, 2022/09/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They are speaking about a current issue im speaking when my car was repossessed in august and is now damaged and i paid $800 to get it back
  
  
  Business Response /* (4000, 10, 2022/10/06) */
  The customer's vehicle was repossessed, and we will not falsify any information indicating otherwise. As it stands the customer is currently 39 days past due and hiding the vehicle, as well as taking it out of state according to GPS records. The customer signed paperwork on 4/22/2022 indicating that she understood and would comply with the following: "The client understands, agrees and accepts there are no ten day grace periods and the payment is due on the date of contract before the close of business. The failure to do so will result in repossession of the vehicle and default on the contract." The customer has defaulted on her contract and is not upholding her end of the agreement, and thus she is fairly and justifiably subject to vehicle repossession.
  
  
  Consumer Response /* (4200, 12, 2022/10/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  If you have gps on the vehicle and I'm hiding it go pick it up from wherever it is then yes my loan is past due and I'm working on getting it caught up but what i will not allow is your shady business practices to continue. I'm no the only person to try and stand up to Ottobot Motors or big shoe car sales whatever your name is
  
  
  Business Response /* (4000, 14, 2022/10/19) */
  We disagree that we have done anything constituting "shady business practices." The customer is not paying for her vehicle as she agreed to at the time of purchase. Everything we have done was expressly outlined as a consequence of non-payment, signed, dated, and understood by the customer on 4/22/22.