We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Door Installation

AMERICAN LUXURY IRON DOORS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract and provided a 50% deposit on two exterior doors with American Luxury Iron Doors on 2/25/22.

    The doors partial installation later occurred on 5/16/22. During that installation, my newly finished wood floors were scratched and damaged by one of their workers as well as my entry coping was broken. I made an agreement with Aaron (the business's owner) that I would personally handle the floor damage with my previous floor refinisher IF he would replace the front door handles with larger (ie longer) ones. He assured me that he would promptly manage it. He was also aware of the need to seal the exteriors of the doors perimeter (which he had said he would perform) once the masonry work was completed. The rear door also had numerous circular openings in the frame which needed patching. Aaron said he would also install a piece of interior trim to allow my carpenters to trim the interior (the right side of the door was offset 3/4" compared to the left on installation leading to difficulties completing the installation).

    Based upon ALID's assurances to complete the job, I made the final payment to Aaron.

    After failing to finish my door as promised, I left a 3 star review online for ALID. On August 11, Aaron and his father, Alejandro, showed up unaddressed at my home. Alejandro then berated me over the poor review. He made excuses for his son and his company by saying "he's really busy and running two-three companies." He finally left assuring me that they would replace my front door handles (per my agreement with his son) and complete the remaining repairs promptly.

    I have now reached out to both Aaron and Alejandro many times over the past 4 months without them returning to complete their work.

AMERICAN LUXURY IRON DOORS is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.