We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Energy Service Company

US Gas & Electric, Inc

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for US Gas & Electric, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

US Gas & Electric, Inc has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've tried to send my termination notice (Ohio Natural Gas Plan) to their official e-mail address (promoted on their website as well as my contract agreement).
      The e-mail address no longer exists and there is no other digital contact option provided.

      Contract has been uploaded - the affected email-address is "[email protected]".

      I would like to get an alternative email address to terminate my agreement at the end of the official duration since a phone call will provide no proof in writing, and mail would incur unnecessary cost (particularly with services such as proof of delivery).

      Business Response

      Date: 01/31/2023

      Business Response /* (1000, 5, 2022/11/14) */
      November 14, 2022


      Via BBB Complaint Portal


      Dispute Resolution Department
      Better Business Bureau Serving North Central Texas
      1601 Elm Street, Ste 1600
      Dallas, Tx 75201


      Re: ****** ****** - Case# XXXXXXXX


      To whom it may concern:

      This letter is in response to the complaint filed by Mr. ****** on October 31, 2022, regarding Ohio Gas & Electric (OHG&E.) The customer states he wants to cancel his enrollment.

      To provide a bit of background, records indicate that Mr. ****** enrolled his gas account with OHG&E on October 18, 2021, via the USG&E website. Mr. ****** selected a 7-month fixed rate plan, for a rate of $0.42 per CCF. Following the enrollment, OHG&E sent him a welcome package detailing the terms of the agreement, as well as providing contact information for OHG&E should he have any questions or wish to rescind his enrollment.
      On April 06, 2022, OHG&E sent Mr. ****** a notice advising that his fixed term was coming to an end on or around May 31, 2022. Mr. ****** called an OHG&E representative on April 17, 2022 and enrolled into a 6-month fixed rate plan, at a rate of $.XXXXX per CCF.
      On October 05, 2022, OHG&E sent Mr. ****** a notice advising that his fixed rate term was coming to an end on or around November 29, 2022.
      On November 12, 2022, OHG&E received an inbound transaction from the utility to cancel the service, with a drop effective date of November 29, 20222. We trust this information will assist you in closing the above inquiry. Should you have any additional questions, please provide all written correspondences to [email protected].

      Sincerely,
      Isabel Peredo
      Customer Care Specialist
      Customer Advocacy Services


      Consumer Response /* (2000, 7, 2022/11/19) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Confirmation of termination and explanation of situation.
      I am hopeful that OHG&E will update their outdated e-mail address to a functioning e-mail address since it seems that there is a great customer service in place who could have dealt with my request without the need to escalate this through BBB.

    • Initial Complaint

      Date:08/31/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My information was link and account was open without my knowledge.

      Business Response

      Date: 12/05/2022

      Business Response /* (1000, 9, 2022/10/04) */
      October 4, 2022

      Via E-mail to BBB complaint Portal

      Dispute Resolution Department
      BBB Serving North Central Texas
      1601 Elm Street, Ste 1600, Dallas, TX 75201

      Re: ***** **** - XXXXXXXX

      Dear BBB representative:

      This letter is in response to the complaint filed by ***** **** on August 31, 2022, regarding New Jersey Gas & Electric (NJG&E). In the complaint, Ms. **** asserts concerns with the enrollment of her electric account with NJG&E.

      To provide a bit of background, on August 23, 2022, Ms. **** was approached by an NJG&E door to door agent regarding electric supply services. Records indicate that Ms. **** authorized the enrollment of her electric account into NJG&E's 36-month fixed rate plan by completing an electronic contract and letter of authorization ("ELOA"). Following this enrollment authorization, NJG&E sent Ms. **** a welcome package detailing the terms of the agreement, as well as providing contact information for NJG&E should she have any questions or wish to rescind her enrollment.

      On August 30, 2022, Ms. **** contacted NJG&E to dispute her enrollment and request cancelation; her request was immediately submitted for processing. NJG&E can confirm that Ms. ****'s enrollment request was successfully rescinded.

      On October 4, 2022, a NJG&E representative attempted to contact Ms. **** to update her on the outcome of her complaint. She could not be reached, and a message was left. Ms. **** may contact ***** ******** directly at (XXX) XXX - XXXX, should she wish to further discuss the outcome of her complaint.

      We trust this information will assist you in closing the above inquiry. If you have any questions, please do not hesitate to contact me by email at ***********@vistracorp.com

      Sincerely,

      Andre ******** - Customer Care Specialist II
      Customer Advocacy Services

    US Gas & Electric, Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.