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Business Profile

Fire and Water Damage Restoration

Dry Force Corp

Complaints

This profile includes complaints for Dry Force Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dry Force Corp has 4 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/30/2023

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On approximately May 17, 2023, I hired my plumbing company to come to my house to check on the source of a leak. At that time they suggested I telephone Dry Force Corp which would come out and assist with locating the leak as my plumber was unable to locate it. When the Dry Force tech. arrived, he was extremely arrogant and forceful in requiring that I hire his company to "dry out" the leak which we had no determination on the locale. I telephoned my ins. company USAA. Whereas this company is NOT sanctioned by USAA I was not comfortable using them. However, they were insistent. The bottom line is they charged for services they DID NOT provide and were drying areas which HAD NO WATER OR DAMAGE. USAA attempted to resolve this with the company, but they were steadfast in charging fees for services NOT provided. I paid their invoice in full and they cashed my check as noted with the enclosed photos, but they continue to harass me with phone calls, emails and continued bills when this matter has been paid and closed. The harassment is becoming overwhelming.

      Business Response

      Date: 09/05/2023

      This customer did pay ******************** in full from the funds that were sent to them from the insurance company. This account is closed and the customer will not receive any more calls. 

      Customer Answer

      Date: 09/06/2023

      We can consider this closed, but this has been an extremely unethical company to work with.

      Thank you,

      *******************

    • Initial Complaint

      Date:07/14/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had Water from my shower soak my hallway carpet, called for them to come set dying fans to dry out the carpet, they came to the house and told me by state law the only way they could proceed in drying out the floors was to cut and remove the drywall and flooring, which the drywall was not even wet, they also told me they would handle putting the new drywall and flooring back in, they set two install dates up for me to meet the contractor, i took off work two separate times to meet them, no calls no emails no one showed up, they then sent me a bill for $ ******* for the work they did, they never gave me an estimate and lied about the state law, I have offered to pay half of what they say I owe and was told no, they should not be allowed to conduct business in that manor. you can't tell someone that the law requires you to rip apart someone's home under false pretenses..the cost to put my home back together was way more than my insurance covered.

      Business Response

      Date: 07/14/2023

      Dry Force will accept half as payment in full and aplogizes for the misscommunication or lack of clarity on the cost or process on our end.  

      Customer Answer

      Date: 07/14/2023

      I have reviewed the business response and accept this resolution. 
    • Initial Complaint

      Date:02/16/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mitigation 5/13. 3 months later found water under tile. 6/1 quote provided for construction of ****** plus for repair work. Never came out or responded to my messages in June. 6/27 Dry Force asked me to sign over Insurance check. Told my Project manager left company. New PM assigned bad contractors to do Touch up paint in July. They had No tape, used my paint & plastic, broke trim and left all over. Damages several items Sent pictures, texts and phone calls with concerns. No response until insurance company reissued check to me and cancelled their payment. 7/1 sent a floor guy, picked tile. Never hear back. No response back to me. Finally told they under quoted floor guy and he quit. I Contacted the company that installed the same floor 2 years ago. Appt coordinates with Dry Force 8/1. 30 minutes here and left. Said they wouldn't be back for about three weeks. PM said I had a leak in my sunroom and they couldn't lay tile. This was not correct. We told the project manager to leave. Called our insurance company who said Dry force left a message requesting additional funds to tear up my sunroom floor. I called a leak detection company same day. No leak, no water in slab. Another plan to get more money. Paid another company to do floor install. **** from Dry Force for full work scope. I sent the document back certified mail and paid for tile and items completed. going through the contract line by line and sent a check for the tile and paid for items I should not have. Received a text saying President offered discount due to problems and I only owed an additional *****. I didn't owe anything! Received several emails in October saying I owed over ***** and they were putting a lien on my house. Yesterday, I received a text from *******************, GM, saying to pay or his attorney would put a lien on my house. This company is terrible, lied to Me, 2 project managers, two floor companies and 4 months later had to hire a new contractor. Stay away!!!

      Business Response

      Date: 02/19/2023

      **************** is our #1 Concern. A discout was offered based on the customers quality concernes.

      Although Dry Force was not able to meet the customers expecations in this situatuon we still need to be paid for the work that was done and the materials that were delvierd. The customer has kept materials that were deliverd and not paid for. The customer has made adjustments to the scope of work and adjustments the agreed pricing with no justification.

      Dry Force has tried to meet with the customer at the home to address the quality of work and cost concerens but the customer will not let us come to the home to verify what she is saying. The customer is hostile and combative.

      The customer has said her attorny is involved but Dry Force has not be contacted by an attorny. Dry Force is willing to address these issues and hopes to resolve this situaion amicably.

      Customer Answer

      Date: 03/04/2023

      ***Document Attached***
      Dry Force is not telling the truth. They have been forwarded information for my attorney and they filed a lien on my home which is invalid according to my attorney because my husband did not sign the contract. In additional materials
      We're all paid for and I have receipts, photos, texts and voice messages from them throughout the process documenting everything. I sent a check certified mail with a return receipt to *********************** and Dry Force with an itemized list of work completed and payment for the tile. The company was paid for all work performed and they are trying to collect for services not completed. They breached their contract and their vendor walked off the job leaving my house in total chaos, along with broken items which I informed the company immediately.
      They also contacted my insurance agent at USAA and tried to say there was additional water in the slab in another room. Which was not the case. This was confirmed after I had to pay a leak detection company to come out. The company went through two flooring company's and two project managers in the three months and still never completed the work. They left water under my kitchen tile for two months after their mitigation company initially came out. I was combative? Another deflection. Please explain why I have voice messages from
      both ******************* and *********************** apologizing for their actions and thanking me for my patience. Their contractor walked off the job, the first floor company quit on my job due to underpayment (I have the text from
      Their project manager stating such), and the first project manager left the company. I had a contractor here doing other work and was here every time they came out. He can testify how what I went through during the process. In addition, I've had a roofing company, a pool vendor and a construction company do a project for me all during this time and had no problems with any of them and they can all testify that we worked great together and was always cordial. They were all professional and did not lie to their customers. Company's like this should not be allowed to get away with treating people like this. I refuse to pay for something that was not done . If you notice they had 8 BBB complaints around the time I had issues. I was told by my new project manager that he was new to the company and dealing with a lot of problems with delays and concerns when he came on. Obviously a lot of turnaround in personnel during this time and unfortunately I had to deal with the repercussions. I would be more than happy to provide additional info to include my attorney's information sent to the company, more
      Photos of broken items, water left under tiles in kitchen, it was a mess and no one should have to endure
      What I went through for nearly four months! I was unable to load all of my files, but have them available to submit.
      See Attachment/File: E0D30E07-7DCC-42D7-A6A6-589778C11672
    • Initial Complaint

      Date:11/06/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Total service amount charge: $2,581.76.
      Job Number: ***************
      Date of service: 8/31/22

      I have 2 leaks in my master shower. I hired Dry Force to repair the water damage and explore using their service for the plumbing repair and renovation needed. I was told that the water damage repair unit would demo my entire master shower as part of their service and then a project manager from the renovation unit would come out to give me an estimate on renovating the shower including the plumbing repair needed. I gave my acknowledgement to start the water restoration service. The first technician they sent out broke off my closet door, cut out a piece of my bathroom tile and cut out a piece of my dry wall to look for possible mold. The technician mentioned there was more than 25sq ft linear of suspected mold behind the entire shower walls and that they need to send a mold unit out to complete the demo and assess the mold situation. The mold unit never came, I called multiple times and left voicemails but never got a call back. Instead they kept sending technicians from the water restoration unit to monitor my water / humidity. The mold unit never came. Eventually they said the water dried out behind the walls, took their equipment, left my bathroom how they damaged it and sent me a bill. I called multiple times to speak with the manager of the water restoration service unit but no one returned my calls. Finally, I spoke with the manager of the collection unit (***** *******) and she told me she could only take 10% off my service charge. She also told me that the CEO of ********* was a Jew and they pay the least amount out of all the insurance companies which was very strange. She mentioned I had a week to pay my bill or they would put a lien on my house.

      I need Dry Force to complete the demolition of my master shower that was promised, assess the mold situation and repair my tile/door without additional charge. This was the worst experience I've ever had.

      Business Response

      Date: 01/31/2023

      Business Response /* (1000, 5, 2022/11/11) */
      This customer service issue has been resolved with the customer directly but I do want to say the customer is 100% lying about ***** calling the CEO of ********* a Jew. To accuse someone of saying that is disgusting, wrong, and Mr.******** should be ashamed of himself.


      Consumer Response /* (3000, 7, 2022/11/14) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      This has not been resolved. I was forced into paying the total amount because Dry Force threatened to put a Lien on my house if I didn't pay. Also, ***** 100% called the CEO of travelers a Jew. Not sure what kind of business these people are running but this is a disgrace. I want a refund of the full amount I paid.


      Business Response /* (4000, 10, 2022/11/15) */
      The customer was paid by his insurance company for our service and the insurance agreed with our cost, if there is a amount in dispute that would be reimbursed to the insurance company not the customer. A service was provided and documented and paid for by the insurance company. When the customer paid us what he was reimbursed from the insurance company he only asked that we come demo the shower. I have reached out to the customer to address his concern with the shower.


      Consumer Response /* (4200, 12, 2022/11/16) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      ********* Insurance denied the claim Dry Force submitted. The insurance did NOT pay for the service provided by Dry Force. Dry Force continues to lie without even speaking with me.

      I have attached appropriate emails that provide proof that the claim submitted by Dry Force was denied by *********, the receipt showing I paid for the services and text messages between me and the GM.

      Please have Dry Force stop playing games and reimburse me for the total cost I paid.


      Business Response /* (4000, 14, 2022/11/16) */
      There seems to be confusion. It looks like there was a previous claim that was paid and then there was a second loss. When the customer paid our bill he said he would like his shower demoed out which I am willing to talk to him about. We had an appointment to talk but the customer was not feeling well so we were not able to connect. I am happy to reschedule when the customer is feeling better and figure out a resolution. Please feel free to reach out on my cell. *************

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