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Business Profile

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1efile

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this company I found on my local courts website to file a small claims court paperwork for me. They charged me $150 to file the paperwork and then said they need another $50 to file it and didnt disclose this at the start. I told them I want my money back and they claim because they say its nonrefundable they plan on keeping part or all of my money.. I never even paid the court fee so they have not dont anything. No service has yet to be provided and now they claim they can just keep my money and ignore my messages for as long as they want. Its illegal and insane.

    Business Response

    Date: 04/23/2025

    Thank you for your comment!

    This matter has been addressed with the customer.

    The service fee and court fees are completely separate. The customer will pay the court fees at the time of filing (not when ordering), as explained in the first step of the ordering process.

    If the customer cancels or does not want to pay the court fees (charged by the court directly, not us) after weve reviewed, created (if needed), or technically fixed the customer's documents, and entered the data into the court system to calculate the court fees, the service fee is non-refundable because the work done up to that point cannot be undone.

    However, if the customer is unable to pay the court fees, they have the option to submit a request for a court fee waiver, which we can file with the court.

    Thank you!

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For a long time now this company sends a notification of filing with a phone number that is not theirs. The person this number belongs to specifically says he is not a court filing company and this number is incorrect. Please have them remove this number from correspondence in emails, mail or other communications. The filing I filed on 8/23/24 was shown as received but yet the court didn't approve it and then questioned the court and 1efile but then it was rejected but never was given a refund. I try to ask questions to get one but still not hearing back. Would like them to refund the $73.99

    Business Response

    Date: 09/24/2024

    Hi ****,

    We received your message about the rejected filing.

    Please note that no payment was made to the court or to us for the rejected filing you referenced.

    When you file online, the court (not us) places an authorization hold on your card, which appears as a "pending" charge on your statement. This is not an actual charge and will disappear a few days after the rejection. This is how the court system operates, and unfortunately, we do not control this process.

    The court should have already lifted the hold, so it should no longer appear on your statement. Please check to confirm.

    If you have any further questions, feel free to contact us at **********************************************************.

    Thank you!

1efile is NOT a BBB Accredited Business.

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