Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle in june 2023 i have gotten 4 dealer tag replacements because the dealership does not have and has not been able to retrieve the title to the car they sold me. Now they want ME to go to the *** to retrieve a new dealer tag because they recently got in trouble by the state for printing to many dealer tags which is information disclosed to me by one of THEIR staff members under the pretenses that they were not even suppose to share that information with me. This is unaaceptable, illegal, and they have been lying and goving me the run around. Now i am having to do things that do not fall under my responsibility just to ride in this vehicle i purchased from what i thought was a reportable source LEGALLY.

  Business Response

  Date: 11/06/2023

  Please see attached documentation regarding this customer.

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a 2019 ***** Sonic from David mc David under the impression I was getting a great deal this is my very first car , and Ive had a horrible experience, I have bumper to bumper coverage that came with the car and my warranty covers only minor issues with my car everything else I have to pay for ,within 6 months of me having the car Ive had problems with it , it started with my fuel pump ,I had to get that fixed, next it was my coolant tank, then it was a timing belt issue, now it an issue with another part , I spoke on the phone with a general manager of David mc David I told me to come in right away and he will fix this issue and my payments wont go up and I wont have to worry about a down payment. when I got there the general manager never made time to come out and talk to me I was talked to by a sales manager and a sales associate they explained to me that there was no way I could get my issue resolved without making a huge down payment and my car note automatically would go up about 200 dollars , I would like my issue resolved. The dealer sold me a Lemon and that is against the law.

  Business Response

  Date: 08/11/2023

  Customer purchased the vehicle 6/17/2022, over a year ago.  This customer came back in 2/15/2023 and we tried to get him approved for a different vehicle, but we couldn't get an approval from the bank.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put our '09 Accord in the shop, and then went to pick it up. I borrowed approximately $1750 from DigniFi to pay for repairs (on McDavid's web page). The check engine light came on that night; it had the same symptoms as before. We put it back in the shop, and the battery tested bad. It was just replaced. I asked them to do whatever needed to be done. The repairs were not successfully completed at that point- although I'd paid for them before we could drive the car home that first night. Shortly afterwards, as our car sat in the shop, *************** called and identified himself as a salesman at the dealership. He suggested I participate in their exchange program, and that if I purchased a car from their inventory- I could let them worry about the repairs on our car. We bought a ************************************************************************************************** it, since they'd replaced the ****************** I was relieved to be out from under the large repair bill, and decided to make the $23k purchase and get then Camry. I based my choice on that info- I didn't have to pay for the incomplete repairs. I called DigniFi and told them to cancel that loan, since we weren't going forward with repairs. They told me that was fine, and someone from McDavid needed to call. I asked the salesman- **************** and he told me not to worry, they did this often and that I did not owe anything for those repairs. I asked what they'd decided on the battery and starter and he said "They didn't fix it. They'll send it off to auction/wholesalers." I emailed him and ******* and told them I wanted to make sure there were no loose ends, and verify the loan was reversed. *************** had an accident and was off. DigniFi billed me, I met with the ** and he told me we'd find a resolution (if I paid part) but was fired shortly after. The new ** gave me a $250 gift card and told me no one he'd spoken to knew about it. ******** returned, I had him contact **, ** told him it was resolved.

  Business Response

  Date: 07/27/2023

  Records show that customer agreed to the repairs and paid for them. In regard to ************** (the General Manager referenced here), we researched all of the paperwork and there was no note or mention of a promise to pay his bill by the ** or any former employee. After informing **************** of this, we offered a gift card for goodwill in the amount of $250 to use how he would like, instead of just giving him a service credit. At that time, his sentiment was positive and he even thanked the team. Since then, he has continued to post negative reviews and complaints. It is unfortunate that we we were unable to keep him happy, but he continued to reply and let him know that he is free to reach out to our new **, ********************* at ************** should he like to discuss further. Thank you.

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to David McDavid to purchase a 2014 ***** ******* on November 16, 2022. The contact was signed and my husband and I left with the car. The finance agent from David McDavid called us saying the contact was not valid and was missing signature. My husband and I went back to the dealership and she apologized that it was missing signature. The initial due date was 12/31/2022. The new due date was 01/01/2023. I contacted the finance company (********* ****) to make my first payment in Jan. 2023 and was advised that the first payment is 12/31/2022 . I explain to them that David McDavid had an error on the first contact sign and we had to re-sign it. The finance company which is ********* **** informed me that there was no errors on the original contact and not sure why we were told to sign additional paperwork and to contact the dealership again. I have driven and called David McDavid on number of occasions and they keep advising me that the first payment is 01/01/2023. David McDavid keeps telling me to contact ********* **** and they have the information. ********* **** is in the process of sending me what David McDavid sent them to finance the car. My issue in all of this. When, I made my first payment ********* **** said it was for December and not January as I thought. Each month that I make a payment it is going for the previous month. David McDavid has advise it just one day. It is not just one day. It's still another month. My husband and I has the consumer is the ones that are being asked to pay a extra car note on a vehicle that we should not have to. At the end of the day, this is our credit. Who in their right mind will be an extra payment if David McDavid provided us a contact that shows my first payment date is 01/01/2023 and not 12/31/2022. Late fees occur because I have not paid the December payment because David McDavid did not provide me a valid contract that shows my first payment is 12/31/2022. David McDavid should make the payment and late fees.

  Business Response

  Date: 04/09/2024

  If this is still unresolved, please have the customer contact the dealership directly at ************** and request to speak with either ***************************, General Sales Manager or ************************************ Manager. Thank you.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to this dealership knowing exactly what car I wanted. I asked for out the door pricing and they sent it over. I filled out a credit app online and they told me the rate I got approved for and what my monthly payment would be.When I get to the finance office, the finance guy asked if I wanted any of the additional maintenance or service packages; I declined, so payment was still exactly what I expected it to be at 72 months.Three weeks later, I signed up for my online Honda Finance account and see that the Finance Manager extended term to 84 months, added a $1,750 maintenance package, a $609 key replacement package and increased the sales price of the car by $1,053.79.The contract was signed on an iPad so I was only shown the spots that I needed to sign and never the entire contract. Turns out, the Finance Manager increased the sales price, added the maintenance package, and the key replacement package and priced them at exactly enough to make the payment the same at 84 months to what the payment should have been at 72 months without the add-ons.On 02/14, I reached out to the dealership to ask why they added these packages, increased the sales price, and changed the term to 84 months without my knowledge and they did not deny that they did this. The only solution Rafe offered was to send me cancellation forms for the products I didn't even sign up for. I completed the forms and sent them back. **** responded that it would take 6-8 weeks for the $3,412.79 to be credited to my account. It has now been 8 weeks and nothing has been credited to my account.

  Business Response

  Date: 04/09/2024

  Records show that this refund was processed. Please see attached documentation.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with **** (Service Manager) on 02/22/2023 after coming back to the dealership after the scar stalled while driving on Interstate 635. Almost getting in an accident and trying to drive the car back to the dealership, the car began bucking once again and wouldn't go pass 40 miles an hour on an interstate where the speed limit reaches 70 MPH. I called and spoke to **********, the service advisor an explained I was coming in. I arrived and told him I wanted to speak with the service manager immediately, he informed me to give him a minute. I stated to **** that this was unacceptable and for me to be a loyal customer to where since I've been in ***** for over two years, my car has been serviced there and I have a complete record to show that. All maintenance has been completed and things that aren't, plans are made with ********** to complete them at a later time that works for my budget. After talking with him, I was told to wait in the waiting room while he looked a few things. After an hour, *********, comes and said that **** had two options. To trade out of my car or pay $1495 to have the head gasket fixed instead of paying $2995.00 before taxes. After going back and speaking with ****, I explained I shouldn't have to pay that because his guys messed up to where you guys have already had to come out of pocket $1500. If he messed up again, that is your problem not mine so I shouldn't have to pay that. He basically said that we already spent money and not putting more into it but I kept telling him, that it was an issue they caused. You took liability for it already when you paid for the first incident then you come back saying, "oh trade out it"? He stated that was all he could offer, so after I ask ********* to bring my car around and explained to ********** (Because **** was becoming disrespectful) that I can go ahead and just pay the $1495 on the 28th of March that when I'll have to money because I need a working car and I'm still paying a note and that afterwards they wouldn't see me anymore because this has been an ongoing situation for months. On 03/29/2023 I took the car up to David McDavid to have them finally fix the issue because this is when I would have the $1495 to fix it. ********* put me in a rental, I signed paperwork and I was under the impression everything was done. I went home and continued to work. The next day at 03/30/2023, I got a call at 7:30 am (with a voicemail ) from ********* saying I need to return the rental car or agree to pay the full price to fix my car. MY HEART SINKED because I went over the price before i left with the rental. He said that **** (the service manager) stated the $1495 was for the day I was there and had to be done right then. I immediately went back to the dealership and just gave the rental back and got my car back. On Saturday 04/01/2023, I'm driving from the airport with family and the bottom of my car fall out (the entire engine cover), I immediately head back after calling and asking to speak with the director over **** (the service manager), the secretary ended up putting **** on the phone and I told him that I was ****** from the last incident with the rental and that I was going to deal with it professionally but then you give me my car back and didn't even have the nerve to make sure everything was placed back how it should be, almost causing another accident while I'm driving, he began to talk and I stated NO!! I told ********** also to book the appointment for the head gasket and this has been scheduled for a over a month AND i completed the paperwork for the rental AND went over the price to confirm for you to change the price, when you gave you word AND I HAVE IT HAND WRITTEN with nothing saying it was for that day to have me come back and deal with this mess over again. He apologized and said they if I came they would put the engine cover back on properly. At this point, I am fed up and this will not be the only thing I file against the dealership.

  Business Response

  Date: 04/11/2024

  Records show that the customer's vehicle was repaired at not cost to him back in January 2024. Any questions, please contact our Service Director, ***************** at **************. Thank you.

  Customer Answer

  Date: 04/11/2024

  I am rejecting this response because:   It was not repaired if anything ******************* Honda had to fix the mistake and I paid 3900 for a new head gasket. Money was spent, what you paid for was not even a part of the issue which is on you guys not me. You replaced engine coils and had me pay for spark plugs and the issue continued.  ******************* Honda listened to my problem and diagnosed it the CORRECT way and fixed the issue at that time and provided a rental for almost a month because of this dealerships negligence. Still wouldnt do business there at all. Service manager is Very rude and prejudice towards my kind of people. 

  Business Response

  Date: 04/23/2024

  Customer can direct any additional questions or concerns to ***************** or David ******** at **************. Thank you.

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the 2022 Honda Pilot on September 30, 2022. The purchase included several accessories provided by the dealership. Among them, there was a tint, but the car I bought didn't have a tint, so I asked the salesman and he said he would contact me later, saying he had to schedule it. I haven't heard from him two weeks past, so I called the salesman and he said he would check it out and contact me, but I didn't hear from him again. In the meantime, I found that there was a severe damage on the two wheels of the car, and I contacted the salesman again with the photo. He said he would look into it again. Then he forced me to give a perfect score to the survey coming from Honda headquarters after purchasing a new car. Otherwise he can't do anything about it. So I gave a perfect score on the survey, but I haven't heard from him again. When I called again the next day, I couldn't make a call because he was on vacation this time. The person who answered the phone connected me to the service department and told me to talk there. Again, I attached the explanation of the contents and the picture, but there is only a word that I informed the manager, but there has been no contact so far since it has been almost a month. For a smooth resolution, I tried to talk to sales manager before I made this complaint, but I couldn't reach him.
  I don't want to talk about anything more with people who just lie and dodge. I just want a refund of $399 + tax paid for tint and compensation for the replacement cost of the two wheels.
  

  Business Response

  Date: 01/24/2023

  Business Response /* (1000, 6, 2022/11/02) */
  A refund has been issued to the customer and was delivered to her address via Fed Ex on October 31st, 2022. You may reference tracking number **************. We are happy to provide proof or a scan of the check if needed. Thank you.
  
  
  Consumer Response /* (3000, 8, 2022/11/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The check I received is just about the tint. I also want an additional solution to the two damaged wheels. The damaged part is never a scratch that can occur in everyday life. It seems to me to be a wound strongly stamped by something. You can say it's nothing and if you use a car, you'll get some scratches. But I didn't buy a used car and it's a new car in 2022, which is over $50,000 too. No one will take this situation lightly. I want to get a replacement cost for the two wheels (Wheel $630.57x2 + Installation $24x2 = total $1,309.14 + tax).
  At the time of the purchase of the vehicle, a nail was stuck in one tire, so they promised to replace it with a new one, but they just removed the nail and he said to me that he had replaced it with a new one. Even if he just told me the truth, it wasn't a big deal, so I could fully understand. I know this kind of lying and avoiding responsibility won't solve the problem. I think financial compensation is the best solution for each other.
  
  
  Consumer Response /* (2000, 11, 2022/11/16) */
  Hello,
  I'm ** ****.
  My complaint number is ********.
  I got a call directly from the business a week ago. They promised to settle my complaint. I dropped off my car at the dealership last week and picked it up yesterday. They did everything they could to solve the problem.
  As a result, I am now very satisfied.
  I have no more complaints and want to close the case.
  Thank you for helping me out.

• Initial Complaint

  Date:09/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I went to David McDavid Honda of Irving to purchase a truck that was listed online. I've never worked at a dealership so I don't know how things work. We got approved, signed paperwork and paid the down payment. They tell us the truck isn't ready and needs to be serviced. Because I'm not aware how things work, we assumed that the truck was ready since it was listed. We understood that we wouldn't get it immediately. My husband and I are having to share one vehicle and needed to know a time frame to accommodate things. After we left we waited to be called and given a time frame but never received a call. I called the dealership to speak with someone above the manager. The gentleman I spoke to was rude and said that if we wanted to back out from the deal that they wouldn't lose anything because other people were interested in the truck. I told him that was rude that he was telling me that he didn't care to have my business. He then asked if a loaner would help and I said yes. He told me he would call me the next day to let me know when we could pick up the loaner and to give a time frame of the truck but hasn't called. I tried calling to speak with him and won't pick up our calls. It's very unprofessional how they've handled this situation especially spending so much money here. Due to David McDavid's employees, they've lost business from us. But like the gentleman said they don't care if they have our business. This type of treatment makes us want to tell everyone not to shop here and have even considered taking it to the media. Seems like that that's the only way they'll care.

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 5, 2022/09/16) */
  Thank you for your feedback. We're sorry that we could not meet your sales expectations or if you received any miscommunication during the process. Upon inquiring, our team informed you that the vehicle was not ready at that time, but you were welcome to come that following Monday to check it out, contract, and then take delivery, once ready. We advised that it was a Dodge, and a dually diesel so it would take us some time. At every inquiry after, we let you guys know that we did not have an immediate answer for ETA, so we offered a loaner truck. Records show, you guys never came to pick up the loaner and eventually backed out of the deal. If you have any questions about the deal, give us a call at (214) 516-7502 we're happy to go over it in detail. Thank you.