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Business Profile

Non-Profit Organization

Mothers Against Drunk Driving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Non-Profit Organization.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/4/24 I was attempting to complete the MADD victim impact panel online as required by court order as part of my probation. The fee for the course is $65. When I attempted to pay for this service my card was charged the $65 but the website didn't reflect my payment and therefore I could not proceed with the panel. I contacted customer service immediately and was told this charge was declined and I wasnt charged this was just a hold and the charge was pending. I then contacted my bank and they advised me this was NOT a pending charge this was a purchase in the amount of $65 that went through without issue. I then contacted MADD customer service, told them this info and provided them with documentation from my bank showing this was an actual charge not a pending charge. I received a response back from them that was ver ***** the earlier response they submitted about it being pending. At this point I wasn't sure they were even reading my message. After going back and forth 2 more times with no resolution I decided to do this. They are trying to require me to pay a second time when I have already paid. Unfortunately I am not able to walk away I have to complete this per a court order. So ultimately they know they have me in a position to where they can exploit me.

Mothers Against Drunk Driving is NOT a BBB Accredited Business.

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