Reviews

This profile includes reviews for National Motor Club's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

National Motor Club has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  National Motor Club

  130 E John Carpenter Fwy STE 100 Irving, TX 75062-2836

  
• 

  National Motor Club

  P.O. Box 612487 Dallas, TX 75261-2487

  

Review Details

• Review fromVanessa B

  Date: 01/12/2024

  1 star

  Vanessa B

  Date: 01/12/2024

  I have been in national motor club for over 20 years. I have used the service maybe four times in those 20 years. Never had a problem with my reimbursement until this year. I was told by representative that they have a new policy we can choose to wrecker service that we would like to use. After doing that they refuse to reimburse me because he was not in the ****** search. This man does wrecker Service on a daily basis he has a truck etc. I do not feel that this is fair for them not to reimburse me because they cannot find him on ******. He has a license to tow vehicles I provided all the information that they need it yet they refuse to reimburse me. I will be canceling my membership there are other companies out there that do not require nearly the information needed to receive reimbursement. Feeling very disappointed in nmc

  National Motor Club

  Date: 01/24/2024

  We did not process this reimbursement request due to the provider not being found. We tried to verify the provider via the ******** and Texas state websites by the name provided on the receipt submitted. These searches did not yield a licensed provider by that name in either state; we did attempt a ****** search to try and locate the provider under a different company name (that also proved futile.) In addition, not all of the required information for reimbursement was on the receipt submitted. (We require the information from the provider regarding the service event in order to prevent fraudulent claim submissions.) We certainly regret any frustration this has caused and would like to help; ******* can contact the provider and get his valid state tax ID number, we can then verify he is a licensed tow provider for reimbursement reconsideration.

• Review fromPenny R

  Date: 11/01/2023

  1 star
  Up until they changed the way they handle their customer service I was extremely pleased with the company. Now i only feel totally alienated and alone when I am out there on the road broke down, Hate how they are now just reimbursing you for your road side assistance , but give you no personal human assistance. I have been a loyal customer for over 20 years. I now feel like jumping ship and moving on to another company that will provide for the service I need but can't get from them. Loyalty to this company is now not an issue for me.

• Review fromGary R

  Date: 10/28/2023

  1 star
  It's not an emergency roadside assistance anymore it's good luck we might send you a check in a couple weeks if you find help and can afford it. And its on our list. Where is the 24/7 service they promote when phones shutdown 6pm Monday-Friday. I recommend everyone to drop them and get a service that helps at time needed

• Review fromJohn M

  Date: 08/01/2023

  1 star

  John M

  Date: 08/01/2023

  My wife received a charge on her credit card and a member card WITHOUT EVEN ORDERING THIS SERVICE. The charge on our card was the first we ever heard of this company.

  National Motor Club

  Date: 08/21/2023

  The membership in question was signed up for online using the wife's name and address and credit card information on July 14, 2023. The member's husband reached out to us on August 2, 2023 and advised his wife did not sign up for this membership. We advised the member to contact their bank and attempted to immediately refund the card but the card had already been cancelled. The bank advised a dispute was in process. Once the dispute was received from the member's bank - NMC advised the bank to reverse the charge. There was no error in billing and NMC promptly handled the dispute to ensure the member received the payment in question back.

• Review fromKenyatta B

  Date: 08/11/2022

  1 star

  Kenyatta B

  Date: 08/11/2022

  Company is no good!! Cancel your policy ASAP!!! They are a fraud because they don't provide the services you originally paid for!! Company sucks now!!

  National Motor Club

  Date: 08/17/2022

  We spoke to Ms. **** the afternoon of 8/11/2022 when she called Member Services after submitting this complaint. In speaking with her that afternoon, we explained the change to the roadside benefit from dispatch to reimbursement. We advised notifications on this change were sent to members last year, and we went over the other benefits she has with her NMC membership, and sent a benefits summary. After walking through some of the other benefits, she decided to keep her NMC membership for now.

• Review fromJerry H

  Date: 07/28/2022

  1 star

  Jerry H

  Date: 07/28/2022

  Use to be good but now the NMC will not contact a tow company for you if you have a breakdown. In my own experience from the past these tow truck companies wouldn't answer the phone for me when I needed help but they would answer the phone when the caller ID said NMC. For this reason I am canceling my membership with NMC and going with AAA.

  National Motor Club

  Date: 07/29/2022

  We recently spoke with Mr. ******* on this matter, and hated to hear that he was unhappy with the changes to the roadside assistance benefit last year. To meet the ongoing requests for a mobile-friendly experience and offer members a wider choice of providers, NMC decided to make the switch to a reimbursement benefit. With these changes, NMC invested in technology to build a mobile app that is both user-friendly and makes the reimbursement process easy and quick. However, we do understand that this change might not be for everyone, and we wish Mr. ******* all the best in his search for a roadside assistance benefit that best meets his needs.

  Jerry H

  Date: 07/29/2022

  In your response to my complaint you failed to mention when I spoke with you (and maybe I left it out of my vomplaint.) The NMC made a change that the member must find a tow service whereas before if a member had a breakdown the nmc member could call nmc and they would locate a tow truck service for the member when they told them where they broke down. NMC DID AWAY WITH THEIR DISPATCH SERVICE. You need to take into consideration the member is already stressed out from a breakdown and nmc is putting their members up to locating a dispatcher theirselves. In the past as a member tow services will not always answer the phone but when a tow service sees the caller ID from NMC they will pick up the phone. That is my complaint. I'm not saying all dispatch tow services won't answer the phone but I've personally experienced this problem and I would think other members have experienced this problem too.
  As far a having to be reimbursed from NMC that hasn't changed except you file your claim on the mobile app. I don't care to file my claim myself using the nmc app which I have downloaded. My complaint is the nmc I chose to use changed their policy and put the burden of locating a dispatching service on their members which I don't think is fair. As I said before sometimes the dispatching tow service doesn't always answer the phone for consumers but they will answer the phone when they see a call come through from nmc or AAA.

  Jerry H

  Date: 07/29/2022

  Again, when I spoke with Charlie a supervisor on Texas headquarters with NMC my real complaint was with the nmc not calling a dispatch service for the nmc member like they use to. Charlie refused to escalate my my concern to a higher level in management and informed me no matter if I filed a complaint with BBB nmc would NOT even consider changing back to the nmc getting a dispatch service out to you. You are already in panic mode if your broke down and when and if you can get a dispatch tow service they sometimes will not answer but will answer for the NMC. So you can take this complaint to the CEO of nmc and have them contact me because Charlie makes nmc sound like a worthless home or car warranty plan. I want other nmc member's to read this and I know for a fact a few other members feel the way I do. I'm not complaining about your mobile online app filing a claim for reimbursement. Don't twist my words around to make the complaint seem not worthy of being heard.

  National Motor Club

  Date: 08/10/2022

  Jerry H - please know, we do understand that you are not pleased with the decision to change from an actual dispatch program to a reimbursement only program. Charlie did advise of your complaint, and along with notification of additional comments on this site, our COO tried to call you last week; both attempts went to voice mail - and your voice mail on both attempts states it is full, so she was unable to leave a voice mail on either attempt. Should you wish to speak with our COO - please call NMC Member Services at ************ and one of our Customer Service representatives will be glad to schedule a time with you to speak with her.