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Business Profile

Searchers of Records

The Source for PublicData, LP

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Source for PublicData, LP's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is an incorrect and expunged for over 5 years, posting about me on this site. They sent me an email to have it corrected. They told me they couldn't take this down and to contact the Texas department of public safety. I did this. Texas public safety wrote back saying the record has been destroyed. Publicdata.com still has this showing on their site. I can't get a reply telling me when they will take it down. I've about had it with this company.

      Business Response

      Date: 02/06/2023

      Business Response /* (1000, 7, 2022/11/17) */
      November 17, 200

      BBB Dispute Resolution Department 1601 Elm Street, Ste 1600
      Dallas TX 75201

      RE: Complaint Case # ********* ****** K

      We are responding to your complaint activity report notice of October 21, 2022 regarding "not correcting an expunged record for over 5 years".

      While the notice does not require a response we would like to clear up any confusion about the public records on our website.

      Regarding this specific complaint:

      As our name notes Publicdata.com only displays public records as provided by agencies around the country.

      PublicData.com is only a disseminator of the information and does not "own" these "public records" therefore we cannot tamper with the "public records database". The custodian of records at the agency is the only party that can correct problems that will then be properly and legally distributed to the hundreds of database users, including PublicData.com.

      We would like to point out that it is through our website that the customer discovered that the state agency still had the expunged record and it is through our diligence and assistance that the customer was able to get it corrected.

      We have consistently communicated with the customer through over 20 emails and explained how and when the correction would be made. We expect an update in the coming week.

      It is for this reason that we pay for updates to this database every month and as we informed the customer we will email her once we have confirmed the state agency has removed it from our next update.

      PublicData.com is not a consumer reporting agency and data provided by PublicData.com does not constitute a consumer report as that term is defined in the Fair Credit Reporting Act (FCRA), 15 U.S.C.a sec 1681 et seq.

      We hope you will notate and keep this response in the file. Thank you,

      Customer Service PublicData.com

    The Source for PublicData, LP is NOT a BBB Accredited Business.

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