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Business Profile

Transmission

Fat Joe's Auto Repair & Transmission Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/16/2023 I had my vehicle repaired at ******************************************************** Repair shop at **************************************************. In two previous interactions with this repair shop, I found them to be honest and trustworthy. However, in this repair of my 2013 Dodge Journey's Electronic Throttle Body Injection Unit and Connector, ***************** shop charged two to three times the area average for this repair. The fair price estimate for this repair for ***************** repair shop ***************) is $510 - $533 (****************************************************************). ***************** shop charged me over $1300 for their repair. Their markup on the price of the two parts was approximately 200% over their wholesale price which is grossly unacceptable. They also charged a "Reprogram" fee of $280 which I am questioning the validity and amount of this charge. My opinion is that ******************************************************** Repair shop baited me in two previous minor car issues where they appeared to be honest, trustworthy, and fair. Then, when a more substantial car issue arose, they grossly overcharged by approximately $800. Their charge of over $1300 is between two and three times the fair price estimate for this work in this area.

    Business Response

    Date: 06/01/2023

    Attached is our response and as well as the parts and reprogramming information. Not sure what the best way to include or how it will be uploaded so I did black out some of the information for ours and our customer's protection.

     

    Kind Regards

     

    ******************************* Repair

Fat Joe's Auto Repair & Transmission Repair is NOT a BBB Accredited Business.

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