Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2021 received an estimate from Sal's Treescape Services, Inc. to correct drainage and flooding issues on our property. On December 20, 2021, Mr. **** and his landscaping crew came to our property to begin work requested: to replace catch basins, drainage pipe remove a tree, and spread topsoil. We were initially happy with the work that was done, the professionalism and neat work performed by the crew. Mr. Sal even stated "I guarantee this will work". Then, on June 3, 2021, we received rain and our property flooded. On June 7, I contacted Mr. **** and advised what happened. He asked if I had taken photos or video and I advised that I had. I sent the videos/photos via text to him. He responded that he was going out of town and would call the following week. I did not receive a call. I followed up July 7 and he stated "There is probably a few minor things to adjust. I'm going out of town today. I'll call you nest week". I did not receive a call. On July 28, my spouse called the office and was told Mr. **** would call back later that day or the next. On July 29, my spouse called Mr. **** and he stated he would come out on 07/30. When he came to our home we tried to negotiate him correcting his work. He offered to give us a full refund and we advised we would seek a second opinion. He would not agree do any additional work for free, even it was less than the refund amount. We had another company come out to bid the job to correct our flooding issue. I then texted Mr. **** to ask for a full refund less the tree and gutter cleaning work his company performed. I also advised him that we received water into our home during the rain on 08/22 He refused stating that he would need to come and remove his materials; drain pipe and catch basins. He also stated he would discount the amount requested by the amount he paid for the topsoil. We are now forced to have another company come in and correct work that was paid for that did not resolve our issue.

  Business Response

  Date: 12/28/2022

  Business Response /* (1000, 11, 2022/10/18) */
  It's unfortunate that we were not able to meet the customer's expectations. Sal gave Mr. ******* ***** the most economical solution to fix the drainage problem. Sal verbally gave him other options but those were higher in cost. When Sal stopped by Mr. *****'s home to see why the drainage system was not working to their expectation he offered them other options that would require them to spend a bit more. Mr. ***** and his wife did not agree with paying extra. Therefore Sal offered to provide them with a partial refund but they wanted a full refund. Sal said he would give them a full refund if he could take back the material that was used. Mr. ***** and his wife did not like that idea either. On 09/13/22 Sal sent Mr. and Mrs. ***** a refund check with parts and materials deducted.