We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Services

Complete Performance LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an Instrument Cluster Lenses via *** today and opened it immediately after it was delivered. The lenses was broken so I immediately emailed Complete performance and was advised to file a warranty claim. I filed the claim and am know being told when they receive the lenses back they will determine whether I can get a replacement or not. I received an automated email from them when the lenses was delivered at 1:35PM CST and emailed them at 1:39PM CST about the damage. I have no issue returning damaged item but I want a replacement send immediately. Thank you for your help.

    Business Response

    Date: 06/30/2025

    We would have zero issue replacing/refunding the item but we have GOT to get that one back for warranty purposes.  Please call ************ and we can send you a return label.  And as soon as we receive it, we will get it warrantied and replaced.

     

     

    Customer Answer

    Date: 07/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:10/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking at the listed business's website to determine what parts I needed to order for my truck, there were multiple options so I went onto the company's online chat to talk to someone and get advice on the specific parts I needed to order. I also called the customer service number *************) and spoke to an employee in length. Part of our discussion led to me taking photos of my truck and various parts on my truck to verify what I had and what I needed. After all of that the person I was talking to recommended a set of parts for me to purchase. Subsequently, I ordered the parts recommended to me. The parts ordered were a Reverse shackle kit for OBS springs. This kit is advertised to smooth out the rough ride of the stock suspension. After installation, I drove my truck. It was extremely bouncy and hard to control. The truck felt as if it was unsafe to drive. The mechanic and I talked over the issue and he said the parts I was told to order are wrong, and that I should talk to the people I ordered from. I emailed customer support and the first response asked for pictures of the parts on my truck. I sent those pictures and was told to remove a leaf spring. I removed a leaf spring and it only worsened my problems, the suspension is bouncier than before and the truck rides so low that my front tires rub the bumper. The truck is more unsafe to drive now than before. I've gone back and forth with the business in about a dozen emails asking for a refund or a real solution. The company refused to refund my money, even after telling them I would ship the parts back. I explained that they recommended the specific parts, and they don't work as advertised, and they should do the right thing and refund me my money. If this was a $20 part I would not contact BBB. But this is $790 in parts (RSK OBS springs kit and adjustable panhard bar), recommended by the business. They made the wrong recommendation and should be accountable for that.

    Business Response

    Date: 10/29/2024

    Yes, the customer reached out several times.  We contacted the manufacturer about the issue.  The manufacturer said the customer installed it wrong!! 

    We cant do much when something has already been installed. 

    I have attached the entire email thread.  We have tried to tell the customer he was in the wrong but he just wouldn't accept it.  

     

     

     

Complete Performance LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.