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Business Profile

Childrens Parties

Urban Air Trampoline Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Childrens Parties.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business ran a summer only membership special. I clicked on the advertised link and signed up. After the summer was over I inquired why they were still charging my account. They claimed I signed up for the ******* membership not the summer membership. They confirmed that they were running a summer special but I didn't sign up for it. They falsely advertised the summer special and signed me up for the 12 month special. I need the public to know they type of company his is and I am requesting a refund for the difference and I no longer want them to charge my card. They have been very rude and not helpful at all.

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed up for a monthly membership last Summer (2021). Slowly over this past year, things have been steadily declining. They choose not to honor their posted hours on multiple occasions, the most recent being yesterday. Their posted hours on their website (with the date and everything) was 10am. Several people there waiting to get in tried calling, no one would answer. Finally, someone got through and was told "we chose not to open until 4pm today." Several families left with upset kids. I reached out through the website and the online form and never got a callback, an email, any sort of response, explanation, or apology. Today I finally got a human at a 1-800 number (assuming corporate) and they couldn't care less. They kept saying "I don't know why they don't update their hours." That is inexcusable. I asked for a refund of this month's charges only and for my membership to be canceled. They refused. They are not holding up their end of the contract by not being open during business hours. Not to mention when they are open, half of the attractions are closed.

Urban Air Trampoline Park is NOT a BBB Accredited Business.

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