Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CONTINUED PHONE CALLING ME BY THEIR TELEMARKETERS for diabetic supplies - which I don't need. Ive asked to stop calling me - but it goes from one phone number to another - they call me in the early mornings as well. Harrassment - which I do not want to do any business with them at all.
  
  They need to stop calling me 100%.
  
  one of phone # is: ************ - on 2/7/2024 - at 12:28 pm

  Business Response

  Date: 02/13/2024

  Upon investigation into the allegations presented in this
  complaint, it has been determined that three calls were made to Mrs. ********** in December 2023. These calls were initiated subsequent to a missed call from
  her, which was marked as abandoned due to the elevated call volume at that
  time.
  Further details are provided below.
  
  
  First Interaction: Date: 12/27/23
  Time: 5:01 pm EST
  Nature of Interaction: Inbound Call
  Parties Involved: VeraMed Representative, Mrs. **********
  
  Details of Interaction:
  
  Received a phone call from phone number *************
  The call was abandoned due to high call volume at the time.
  Abandoned call was entered into the system for follow-up.
  
  Second Interaction:
  
  Date: 12/28/23
  
  Time: 4:00 pm EST
  
  Nature of Interaction: Outbound Call
  
  Parties Involved:
  VeraMed Representative
  Mrs. **********
  
  Details of Interaction:
  Initiated a call to *************
  Spoke to Mrs. ********** who inquired about a free scan
  glucometer offer.
  Briefly explained VeraMed's services.
  Mrs. ********** asked if she would qualify with VeraMed and
  offered eligibility validation.
  Mrs. ********** decided to hold off on validation as she had
  submitted requests to other companies.
  
  Third Interaction
  
  Date: 12/28/23
  
  Time: 4:42 pm EST
  
  Nature of Interaction: Outbound Call
  
  Parties Involved:
  
  VeraMed Representative
  Mrs. **********
  
  Details of Interaction:
  Initiated a second call to ************.
  Mrs. ********** informed us she had already placed an order
  with another company.
  The call ended on a cordial note.
  
  Fourth Interaction
  Date: 12/29/23
  
  Time: 3:37 pm EST
  
  Nature of Interaction: Outbound Call
  
  Parties Involved:
  VeraMed Representative
  Mrs. **********
  
  
  Details of Interaction:
  Initiated another call to *************
  

  Mrs. ********** stated she had already received 3 calls from
  VeraMed.
  Requested to be removed from our calling list. The customer was removed from our calling list. 
  VeraMed agent acknowledged the request.
  
  Resolution/Outcome:
  
  Mrs. ********** was removed from the calling list.
  No
  further calls were made to or from 702-576-0049.

   

  Customer Answer

  Date: 02/14/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

  Last time I talked to them - I told them - they need to remove me entirely from the calling list -  I have RECEIVED my supplies thru my insurance company.   THEY NEED TO LEAVE ME ALONE ENTIRELY.    I will NOT do business with this company - EVER - they constantly harass you.  I have all my supplies thru my insurance company - and my phone number needs to be REMOVED PERMANENTLY.   I will never do business with this company in the future and they need to stop harassing me.     I'm not sure - I've gotten more calls - unidentified coming to me - and I'm screening all calls..  PLEASE STOP CALLING ME - I HAVE NO NEED FOR YOUR PRODUCTS - AND I WILL NEVER DO BUSINESS WITH YOU IN THE FUTURE -   I have my benefits thru my insurance company.    Stop calling me - my requests. 

  I am not 100% sure that they have stopped calling me as I'm getting untitled phone numbers and recording each number - so I'm making this very clear.   STOP CALLING ME.   THANK YOU - I'M NOT INTERESTED IN DEALING WITH YOUR COMPANY - EVER !  

  Regards,

  Louise **********
  
  
  
  
  
   

  
  

  Business Response

  Date: 02/16/2024

  We have removed your phone number from our system and placed you on our internal do not call list. I am glad to hear that you are able to get your supplies through your insurance company. I fully understand how our calls made you feel uncomfortable, and I fully apologize for that. If there is anything else besides delete your number and never contact you again that you would like to see in order to fully satisfy you I would be glad to comply. 

  Customer Answer

  Date: 02/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  

   

  Hopefully they - Veramed - will hold up to this statement, otherwise I will re-open the case.   I accept there response to REMOVE ME FROM INTERNAL CALLING - AND STOP CALLING ME COMPLETELY 2/26/24.   I DO NOT NEED ANY OF THEIR PRODUCTS.   

  Thank you BBB for your help!