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Business Profile

Medical Equipment

Lone Star Endoscopy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a colonoscopy done on Dec 19 2023. When we arrived they asked if I wanted to file it on insurance to go against my deductible. We knew insurance wouldn't pay for the procedure due to the fact that they had paid for the same procedure 3 years earlier and they only pay every 10 years. I told them NO, do not file it as my deductible would reset in January (in 12 days) so there was no point. They filed it anyway and by doing this the cost of the procedure went from cash pay rate (which I had to pay before the procedure) to the insurance rate which generated an invoice to me of over $1000. This is deceptive on the part of the clinic and a way to increase their billing amount. they need to honor the rate that they quoted and already collected.

    Business Response

    Date: 04/23/2024

    This is the first I'm hearing about this and will be happy to speak to this complaint. Please have him reach me at my office number ******************

    Thank you

    *******************************

    Administrator | Lone Star Endoscopy

  • Initial Complaint

    Date:10/20/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a colonoscopy on 5/11/22 and was quoted $0 patient responsibility. My bill came as $3033 because i had polyps removed. They are claiming the procedure "went medical" and that is why the charge is so drastic. However I had polyps removed five years ago same dr, facility, and insur and was not charged. It is all over my medical records that I am high risk and will continue to have polyps for the rest of my life. Why would they quote me $0 for a routine colonoscopy then? They had all the information to give me a proper quote. If they had done so, I would have chosen to delay this elective procedure due to some extreme medical bills from my son's injury. In addition, since last time my procedure "went medical" and had the polyps removed with no additional bill, I had no way to know that this time should be any different. I have been attempting to work through this since June and they have not been receptive to working out any response from them and they have now sent me to collections. This is their mistake on so many levels and they have done nothing to make it right. I would not have had the procedure at that time had I known the potential for a $3000 bill that my family could not endure at this time.

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