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Business Profile

Tax Return Preparation

D & B Professional Tax Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 1st I received a letter from the *** that indicated an error that was made by the tax service in which we paid for our 2022 tax filing, ***** taxe services. I first reached out to the company via phone with 2 direct interaction. During the last interaction on November 14th it was recquezted that I provide a full copy of the *** letter to D&B which I did on November 15th. After no follow up I reached back out on Dec 3rd via phone and asked that they confirm receipt of the email as well as immediate action be taken as the *** deadline is Dec 15th. On Dec 17th an apology for delay via email was recieved and we were informed that a separate email will be sent with a request of additional information. Since then, no contact has been received from D&B even after several email outreaches from myself. I request that D&B pay the amount requested by the *** due to their error. Or appeal the audit and make the error right.

    Customer Answer

    Date: 02/20/2025

    I have not had any communication with the business as they have not responded to my email. I have gotten another *** notification and due date to respond. I need immediate action to be taken by the company. 

D & B Professional Tax Services is NOT a BBB Accredited Business.

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