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Business Profile

Arborist

ArborTrue

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Arborist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a consultation for root pruning in 02/2023 from ArborTrue. Matt L. evaluated the tree on 02/20/2023. The proposal for work included "Phase 1/2 remove approximately 65% of the stem girdling roots to expose root flares." A different arborist (Fabian) worked on the tree for at least an hour. However, I was not satisfied because the work did not meet the the proposed amount of root removal. I first called the arborist who did the work (Fabian), but I did not receive a call back. I called the ArborTrue company to get someone to look at the root pruning. They recommended for me to call the initial arborist (Matt L.). I also called and texted, but I did not have a call back.

  • Initial Complaint

    Date:09/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Estimate # : ****
    Estimate Date: 03/30/2022
    Total: $495.65

    Treat pecan tree for bugs, fungus and deep feed.

    All the nuts have fallen off the tree rotten again, just as before. Arbor True dispatched a tech to my home on or about 09/22 and after the tech reviewed the treatment plan, he stated that the issues with still exist and that the treatment need to be redone because the tree has the same issue that it was treated for and they he would provide that same information to the Owner of Arbor Tree.

    Now Arbor is stating that the tree has another issue of bugs which they did not know about and they want me to provide them with another $497.13 for additional treatment for bugs.

ArborTrue is NOT a BBB Accredited Business.

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