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Business Profile

Reptiles

Gopher Your Pet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Reptiles.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased a snake for ****** on July 11. I wanted it shipped out today to arrive tomorrow. I have called five times today and texted numerous times, but have not heard back from them. I ******* their business and saw many bad reviews. This is why I am contacting you.

  • Initial Complaint

    Date:06/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had contacted ****** ***********, the owner of Gopher your pet, In June 2023 to Purchase various snakes that he had advertised on *************. The first purchase was for a group of anacondas for roughly $15,000. Based on his reviews online, I felt safe sending him a deposit paying the balance Upon the delivery of the animals. After a month had passed mr. *********** kept making excuses why he could not deliver the anacondas. Even though this was not the arrangement I had agreed to drive 15 hours and meet him face-to-face to get them. The animals were not as I expected. They were younger than advertised But after making such a long trip, I decided to purchase them anyway. Two weeks later, Mr. *********** Contacted me and Offered to sell me very rare, indigo snakes. Once again, we agreed to a deposit and I was to pay the balance upon receiving the snakes. I had sent Mr. *********** $5000 and after two months of excuses why he could not Ship or deliver the snakes he refused to provide a refund. Only after I threatened contacting the authorities and the Better Business Bureau did Mr. *********** send me $1000 And said he was going to pay the $4000 balance off as quick as he could in payments. It has now been one year And I still do not have my money back or even the advertised animals I tried working with Mr. *********** as he had told me he had had a heart attack and was having life-threatening health problems. It is now to the point that he will send me $100 every other month and only after I send him 20 or 30 text messages and phone calls. He has told me in writing that if I contact the authorities or the Better Business Bureau, he will Block my numbers and I won't receive anything. At this point. I don't even know what to do. He keeps making promises after promises, almost dangling my money back. I honestly don't know what to do. I have every conversation in writing still to include today's text messages.

Gopher Your Pet is NOT a BBB Accredited Business.

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