Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February,2023, I hired the owner of Collective Home Mercantile to hold an Estate Sale in my home. She advertised that she did these sales. I had checked references on several websites and all looked good. The sale was held March 10-13. She was to send a check 3 days after the sale when the credit cards charges had cleared. Our last correspondence was April 4 (when she stated that she would have her bank process the payment. My part of the sale (60% was over $4000.) After that she stopped all texts, did not answer her phone or return calls, nor have I received any money or check. I have since found that I am not the only one she has done this to. I am in the process of taking legal action. This needs to be stopped.

• Initial Complaint

  Date:04/24/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear
  Houston BBB,
  
  Is
  there anything you can do to help me with an estate sale company who hasn’t
  paid me?
  
  The company name is Collective Home
  Merchantile and the owner is Sheri “***” *******. The on-site sale was back in
  September. She did do some tasks since then that I requested like: mailing some
  items to my siblings, but I haven’t actually been paid by her. 
  
  I
  have already had my probate lawyer send them a demand letter and had some
  estate listing websites remove them. When my lawyer did the research for the
  demand letter, he found out that Ms. ******* doesn’t actually have Collective
  Home Merchantile (dba) registered in Texas. 
  
  Here is all the information you might need to help:
  Whether
  or not you have a contract - Yes, it's attached. 
  The
  date(s) of your sale: Sept. 9-12, 2022
  The
  address of your sale: ***** ***** ****** **** ******** ** *****
  Company
  name and Owner: Collective Home Merchantile owned by (Sheri) ***
  *******
  Company
  Email & Phone: ******************@*****.com & ************
  Owner
  (*** *******) Address: ***** ** * **** ** ****** ** *****
  Date I
  was supposed to be paid: December 20, 2023 per text with ***
  *******
  The
  amount I was supposed to be paid: I never got a total for how much
  everything sold for. There should be 2 payments though. One payment should
  be to the Estate of Philip J. ******. The other payment goes to me,
  Samantha ******, because my dad left me some items in the will that I
  decided to sell.
  Let me know what you can do to help or if you need any more
  information from me. 
  
  Thank
  you,
  
  Samantha
  ****** (***) *** - **** ***********@*****************************************