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Business Profile

Property Management

LEAP Property Management
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - LEAP Property Management does not follow Texas law on security deposit returns.- We are still awaiting a security deposit to be returned and have had no contact from LEAP regarding it outside a property manager claiming the "floors were not mopped" even after professional cleaning and providing photos showing they were.- Under Texas law they have 30 days to return the deposit (with itemized deductions if necessary).- LEAP is not following this law so be WARNED! We will have to take them to small claims court to recover. This will end up costing them more as it will now be 3 times the deposit amount by law.- Furthermore they overcharged us for the last months rent and will not return the extra money.

    Business Response

    Date: 09/11/2024

    Good afternoon,

    Thank you for reaching out and giving us the opportunity to address your concerns. At LEAP Property Management, we strive to provide clear and fair service, and I would like to clarify the situation.

    Security Deposit: After reviewing your account, I can confirm that your full security deposit was returned without any deductions, including the rent credit for the days you were not occupying the property. No charges were made for cleaning or any other items. This was processed and returned to you within the 30-day period as required by Texas law. If there is any confusion about the return of these funds, please let us know, and we will be happy to verify the transaction again.

    Communication: We apologize if there was any misunderstanding during the process. We aim to keep our clients informed throughout every step of the move-out process, and we're sorry if this wasnt your experience. We will use your feedback to improve communication moving forward.

    We always aim to resolve any issues amicably and fairly. Please feel free to reach out if youd like to discuss further or need any additional clarification.

    Sincerely,
    LEAP Property Management

    Customer Answer

    Date: 09/12/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:02/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out 9/16/2023. A month earlier then agreed upon with ***************************** whom seem to forget an entire phone call and text conversation regarding a month to arrangement. Even after proof that this conversation took place I was still told I only had 30days as a grace ****** to move out. Once I moved out I then received an itemized deduction list that stated I would not receive my security deposit because of clean up fees, partial paint and carpet cleaning fees . I contacted ***************************** and the company multiple times sent multiple emails and left multiple voicemails. I asked that pictures be sent of what clean up had to be paid for as it is their job to document and justify this had to be removed from my deposit amount. And the partial paint I also asked for pictures as I was a tenant for three years your expected to repaint, why am I being charged? And lastly the carpet cleaning, I submitted my receipt from the day of move out where the carpet was cleaned that day.Never have I received a response from my multiple emails that included the receipts or text messages or voicemails.

    Business Response

    Date: 04/19/2024

    Dear ****,

    Thank you for your feedback, and we sincerely apologize for the issues you've experienced. We take your concerns seriously and regret any inconvenience caused.

    Please be assured, our security deposit process strictly follows legal guidelines, utilizing both pre-move-in and post-move-out photos, alongside the Inventory and Condition form you completed. We strive for transparency and fairness, ensuring no charges for pre-existing conditions.

    We value your service and would like to resolve these matters to your satisfaction. Please contact us directly at **************, as we'll be happy to provide any supporting documentation.

    Customer Answer

    Date: 04/19/2024

    I am rejecting this response because:   I have provided a valid receipt, what more is there to discuss. Provide my funds to my forwarding address. Thank you

    Business Response

    Date: 05/01/2024

    To Whom It May **************** am providing additional information as requested by the previous resident.

    Please find below a link to photos documenting the repair work in question.

    *******************************************

    Please contact me with any questions.

    ***********************


  • Initial Complaint

    Date:07/15/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a landlord with Leap Property Management Company for five years. Recently I have a property (700 *****************, *****, ** 75002)to end of the Property Management as of 5/15/2023 with the letter. My account in Leap ********************** Company has a balance of $250. Also, I also have a compensation charge ($600) from the previous tenant due to ruin the bath-tub. The charge is confirmed from ******************************* as of 6/28/2023 on text message. I called the accounting department (Leap Property Management Company) for a few times regarding the fund (total $850) to refund to me. No body was response to me. Therefore, I have to file the complaint to BBB. Thanks.

    Customer Answer

    Date: 07/15/2023

    Please close this case.  I received the money from Leap Property as of 7/12/2023. Thanks.

LEAP Property Management is BBB Accredited.

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