We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Warranty Plans

Warranty Valet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warranty Plans.

Complaints

This profile includes complaints for Warranty Valet's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Warranty Valet has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Warranty Valet

      311 Ranch Road 620 S Ste 211 Lakeway, TX 78734-4776

    • Warranty Valet

      Austin, TX 78738

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/22/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to a customer support agent to assist me with cancelling my plan. The agent "***** *****" provided me with instructions on how to do it through my account to which i advised him i had already attempted to do so and there was no cancellation button but only text with the appearance of a cancellation button. I sent him a photo and advised him this was the case both on a computer and phone. He then told me to reattempt in ********************************************************* if its as easy as clicking a button, and what would change from now to 24 hours from now. He then agreed to cancel it a few minutes later he asked if he could assist with anything else. I refreshed my webpage which showed my plan was still active. I then asked him to confirm the plan was cancelled he then told me i would get an email confirmation in 24 hours. I then asked for a supervisor and was told my issue was already escalated and i would be hearing back in 24 hours. Its very odd that if cancelling via my account (which i wasnt able to do since there is no actual cancel button) is as easy as clicking a button they're having me jump through hoops just to cancel. Especially when i havent been charged for the next month its very odd and shady of them.

      Business Response

      Date: 04/27/2025

      Hi Missalaine,

      Thank you for reaching out and sharing your experience with us.

      We sincerely apologize for the inconvenience you faced during the cancellation process. At the time of your chat, our agent ***** ***** was not aware of the technical issue affecting the cancellation button. Once you brought it to our attention, ***** promptly escalated the issue and confirmed that your subscription would be cancelled within 24 hours. Were happy to confirm that your plan was indeed cancelled within that timeframe.

      Additionally, we noticed that our email communications may not have been delivered to you as our emails were blocked on your end. We understand how this could add to the confusion and truly apologize for any frustration caused.

      We also received your request to delete your account, and we are actively proceeding with it. Once completed, all your personal data will be fully deleted from our systems.

      We are genuinely sorry for the experience you had and are committed to making this right. Please dont hesitate to let us know if there is anything else we can assist you with.

      Thank you for giving us the opportunity to address this.

      Best regards,
      ******* ********
      Support Specialist
      Warranty Valet

    Warranty Valet is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.