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Business Profile

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T-N-T Truck Parts, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for T-N-T Truck Parts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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T-N-T Truck Parts, Inc. has 2 locations, listed below.

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    • T-N-T Truck Parts, Inc.

      913 E. Pleasant Run Rd Lancaster, TX 75146

    • T-N-T Truck Parts, Inc.

      P.O. Box 219 Lancaster, TX 75146

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2-13-2023 I returned a brand new turbo for a 14 liter Detroit 60 series which was defective.The president refuses to return my money or replace the part saying that he is not responsible for the warranty the manufacturer is even though I bought the $1800 dollar part at his store,and the receipt clearly stated that I have a warranty and all parts returned must be accompanied with a receipt.I provided the receipt and one of his staff clearly agreed that the part is defective and attempted to return my money because they had no replacement.This store purchases defective parts for discount prices and refuses to honor their own return policy I'm loosing $1500 per day plus the shop fees to put this defective turbo on and remove it and replace it .I requested that the store exchange it.I was told I had to buy another from them and they would send it back to distributor and the distributor would determine if my money will be refunded,contrary to the written return policy on their receipts and online posting

      Business Response

      Date: 03/14/2023

      Contact Name and Title: ************************* General Mgr
      Contact Phone: ************
      Contact Email: ***********************************
      This issue has been resolved. The customer received a full refund on 2/16 $1,813.19 which was Fed Ex overnight to him and was signed for by him when he received it, and has since cleared the bank.

    T-N-T Truck Parts, Inc. is NOT a BBB Accredited Business.

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