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Business Profile

Auto Transportation

Auto Exportaciones Xpress

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Transportation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction Oct. 17, 2022.I paid the business $3,395 ********************************* promised to export my ****** Camry into ****** by the following day. My car was taken to a holding yard for processing. The following afternoon I was informed that the car "didn't make it to the front of the line." Therefore, I needed to wait. That was followed by the same story the subsequent two days. I asked for a refund but ******* refused, saying the money was tied up at customs. In the meantime she would not release my car to me. She hinted that the title may be lost and I wouldn't be able to get it back.After several days of my insistence she demanded $600 more, promising to have the car exported within ******************************************** her and demanded my car back and a full refund. Instead she insisted I take a bus back to ****** and leave my car there until "there was an opening to export it."After much insistence on my part I was finally able to get my car back but only a partial refund. She subtracted $890 for cancelation fees!I am seeking a full refund for the fee I paid plus related expenses.In addition to lodging, mileage, toll road fees and per dium, I had to get a new permit to take my car back to Colima at a much higher cost than the previous one. The expenses are as follows:Hotels $630.29 Cancelation fees $890 Temporary importation permit $8,164 pesos 20 = $408.20 USD Road Tolls Colima to ****** round trip $1,240 pesos 20 = $62 USD Mileage ***** miles x $ **** cents/mile = $752 Per dium in **** County $59.00/day x 7 days = $413 TOTAL EXPENSES. $3,155.49 I am attaching appropriate documents. Although I experienced technical difficulties in sending all attachments as they were not always accessible by using this application. Should there be a need I am happy to send copies of everything by mail or in a separate email. Thank you for your kind assistance and consideration.

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