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Business Profile

Apartment Rental Services

Lakeline Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartment Rental Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They do not fix items. They are infested with cockroaches and unwilling to find an appropriate solution. They add charges that were not agreed upon with the lease.

    Business Response

    Date: 02/08/2023

    Hello, 

    I have attached the lease contract that has been highlighted were the lease states that you must give a 60 day notice and pay the fee in order to break your lease agreement. I have also provided proof of all work orders that have been completed in this apartment home. Provided is a screen grab of the residents ledger where you can see that she was credited back immediately for the over charge of the pet rent. For the pest control issue I have provided proof of 2 months of service showing that she was on the list each week to have pest control service her apartment homes. 

    At this time, there is no refund to be given as the resident is still living onsite. We do not issue refunds until the unit is vacant and we can ***** the damages and complete the move out statement. 

    Customer Answer

    Date: 02/08/2023

    Complaint: 18967347

    I am rejecting this response because: they literally came that day to fix the work orders and I get sprayed weekly but the apartment still has pests. 

    Regards,

    *************************

Lakeline Apartments is NOT a BBB Accredited Business.

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