Complaints

This profile includes complaints for J C Penney Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  J C Penney Company, Inc.

  2401 S Stemmons Fwy STE 4000 Lewisville, TX 75067-8797

• 

  J C Penney Company, Inc.

  1999 Bryan St., Ste 900 Dallas, TX 75201

• 

  J.C. Penney Company, Inc.

  270 Loudon Rd # 5000 Concord, NH 03301

• 

  JC Penny

  1500 S Willow St # E200 Manchester, NH 03103

• 

  JCPenney

  381 West Street Keene, NH 03431

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm concerned with JCPenney and the delivery of my pillows they've been waiting five days for *** to pick them up from the warehouse and I don't understand why and then I'm told they might arrive on the eighth or they might arrive on the 11th. These are down fill pillows $298 worth and they're sitting in a hot warehouse waiting to be picked up. If these pillows come hot and have any bit of smell I will expect to be able to return them and get a full refund and I will not order from JCP again.

  Business Response

  Date: 07/08/2025

  Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated July 8, 2025, about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney.
  
  Our Corporate Resolutions team member connected with the customer and provided them with the latest tracking information regarding their order. Were glad to report the customer was pleased with the update.
  
  
  We thank you for the opportunity to respond and trust this correspondence is responsive to the incident which occurred and we trust this will close this matter.

  Customer Answer

  Date: 07/08/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a past due e-mail bill from JCP--never received the May e-mail, although ************** said they sent it. Not in any of my deleted e-mails, so never received it. I want to let JCP know they have lost a long time customer (48 years) because of their association with ************** and demand for electronic notices.

  Business Response

  Date: 07/02/2025

  Tell us why here..BBB Serving North Central Texas 1601 Elm Street, Ste 1600,
  Dallas, TX 75201
  
  Dear Judith:
  
  Please allow this correspondence to serve as J. C. Penney Corporation, Inc.'s ("JCPenney") response to your letter dated July 1, 2025, about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney.
  
  We sincerely apologize for any concern or frustration the customer experienced. We have forwarded the complaint over to Synchrony Bank. They will be reviewing and responding to this complaint. Below, is the contact information for Synchrony Bank.
  
  JCPenney Credit Services
  SYNCB P.O. Box 965009
  Orlando, FL 32896-5009
  
  Regards,
  
  
  Office of the President.

  Customer Answer

  Date: 07/02/2025

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:06/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to simply change my billing address because I moved to another state. My husband change his address for the billing on a very short time frame of 5 minutes. No questions asked, no codes or text messages When I called in to change our address a few minutes later I was asked to verify by code, provide my drivers license number via photo and several verification steps. They refused to text me the code. All I wanted to do was change my address so I could pay my bill as I have for years. This is purely a form of sexual discrimination since my husband had no requirements like I was forced to do. ** ***** just lost a customer.

  Business Response

  Date: 06/28/2025

  Please allow this correspondence to serve as the JCPenney OpCo ("JCPenney") response to your letter dated June 27th, 2025, about the following compliant:
  
  I attempted to simply change my billing address because I moved to another state. My husband change his address for the billing on a very short time frame of 5 minutes. No questions asked, no codes or text messages When I called in to change our address a few minutes later I was asked to verify by code, provide my drivers license number via photo and several verification steps. They refused to text me the code. All I wanted to do was change my address so I could pay my bill as I have for years. This is purely a form of sexual discrimination since my husband had no requirements like I was forced to do. ** ***** just lost a customer.
  
  We sincerely apologize for any concern or frustration the customer experienced. We have forwarded the complaint to **************. They will be reviewing and responding to this complaint. Below is the contact information for ***************
  
  JCPenney Credit Services
  SYNCB P.O. Box 965009
  *****************-5009
  ************
  
  Thank you for bringing this concern to the attention of JCPenney.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised by Customer support a refund of $70 which was the amount of the care package from the damage to my wife's finger from the first ring purchased in January 2025. I was told that it would be forthcoming once the ring was paid. I am still waiting for the refund as of this date. I have called NUMEROUS times and have been told my issue was to be escalated without any resolution. I have been a customer for 20 years and never had an issue until now! I am asking for the amount I was old and no more, the $70 refund. The case # is 2025 0513 ******. I am tired of being lied to by representatives that tell me nothing can be done. I ask for your help with this issue

  Business Response

  Date: 06/27/2025

  Tell us wBBB Serving **********************************************************************,
  ****************
  
  Dear Mr. ********************** allow this correspondence to serve as ***** Penney *****************'s ("JCPenney") response to your letter dated June 27, 2019, about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney. Per the store leader there are no additional monies due at this time and the case number: ************** has been closed. 
  
  
  Regards,
  
  
  Office of the Presidenthy here...

• Initial Complaint

  Date:06/26/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two pairs of pants on June 5 2025 based solely because the website stated that the delivery would be before my departure on a trip!Three days before my departure I received an updated delivery notice that the delivery would be late and delivery would be the day I depart or the day after! I had to order two pairs of pants from ****** which were delivered in one day!!I contacted their customer service three times to try and stop delivery and was told that I couldnt and would have to return them when I returned and would be charged $8.00 for a return fee, even though its their fault!!When I returned, the package which was held at the post office, was delivered to me and again I contacted customer service three times and received the same poor service and had to take the package to *** myself and was charged the return fee!!Ive sent the following email to ************************************** and havent received a reply.I wanted to write to someone to express my complete disappointment and dissatisfaction with the lack of support, understanding and customer service Ive received lately in regards to my order 2025156511734391!In preparation for an upcoming trip I ordered two pairs of pants online only because the delivery date stated that they would arrive prior to my departure date! On my departure date I had the post office start a hold mail for the week I was gone. The pants were delivered the day I departed, later then stated online, and were held at the post office. I ended up ordering two pairs from ****** that arrived in one day!I communicated with three different customer service people, explaining everything and telling them how it was your fault, but no one accepted responsibility and still charged me $8.00!!!Its not the money, its the lack of service and the lack of customer support and responsibility! Another company would have done something to make their customer happy, not frustrate and anger them!

  Customer Answer

  Date: 06/26/2025

  JCPenny called me and they are terrible and not customer focused! But they offered me a $25.00 gift card which I accepted.

  thank you for your assistance!!

  Business Response

  Date: 06/26/2025

   

  Please allow this correspondence to serve as J. C. Penney OpCo ("JCPenney") response to your letter dated 6/25/25, about the above captioned complaint #23522529. Thank you for bringing this concern to the attention of JCPenney.  
  
  We sincerely apologize for any concern or frustration the customer experienced.  After confirming the pants were received back today, 6/25, via UPS tracking # 1ZY4X0619092551649, the customer was fully refunded $75.40 (including his return shipping fee of $8) for the returned items. We spoke with the customer, apologized for his experience, and offered him a $25 e-gift card for the inconveniences - which he accepted with thanks.
  
  We thank you for the opportunity to respond and trust this correspondence is responsive to the incident which occurred and we trust this will close this matter.

   

  Sincerely, 

  Melissa

  Corporate Resolution Team, Customer Care

  Customer Answer

  Date: 06/27/2025

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Title:Order Not Delivered Denied Refund Despite Proof Complaint Text:I placed an order with JCPenney (Order #****************), and to date, only one package containing two tank tops has been received. The rest of the order never arrived.I initially contacted JCPenney through their online chat system, and I was told that if the remaining items didnt arrive within two days, I could request a refund. However, when I followed up after the two days had passed and the package still hadn't arrived, I was told I would now need to file a police report due to the value of the missing items.I reviewed my home security footage and confirmed that the package was never delivered. I also contacted my local ***************, who advised me that this is a matter for the shipper and that I should request a reshipment or refund directly from JCPenney. Despite this, I have received no resolution or compensation.This is my final attempt to resolve this issue directly with JCPenney before filing a chargeback with my credit card provider. My family has been shopping with JCPenney for over 20 years, but this experience has been frustrating and disappointing. If this issue is not resolved, I will be submitting additional complaints on public platforms and discontinuing our business with JCPenney altogether.I am requesting a full refund for the missing items and a genuine apology from the company.

  Business Response

  Date: 06/28/2025

  Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated June 22nd, 2025, about the above captioned complaint. Customer has been reached and package was received as it was delivered to their neighbor. We have refunded this customer for a missing item and consider this BBB Complaint closed at this time. Thank you for bringing this concern to the attention of JCPenney.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm still shaking and heartbroken over what just happened at JCPenney's. Today, I was profiled while shopping for clothes. I was there with the full intention to make a purchase, just like anyone elsebut instead of being treated with respect, I was treated like a criminal.Without any cause or explanation, the staff called the police on me. When the officers arrived, they saw the truth immediately: I wasnt stealing. I was simply shopping. I was cleared on the spot, because I had done nothing wrong.But not once did anyone from JCPenneys apologize. Not one word of accountability, not even after the police confirmed there was no reason for suspicion.This kind of treatment is dehumanizing and unacceptable. I dont want anyone else to experience the humiliation and pain we went through today. Please be cautious if you're thinking of shopping at JCPenneysespecially the location at the mall. We deserve better than this.

  Business Response

  Date: 06/24/2025

   

  Please allow this correspondence to serve as J. C. Penney OpCo ("JCPenney") response to your letter dated 6/21/25, about the above captioned complaint # 23499659. Thank you for bringing this concern to the attention of JCPenney. The customer was contacted by the JCPenney store's General Manager, and was assured that no one at the store was accusing anyone of theft. It was explained that the police were called in for back up in response to the loud scene that her husband was making. The cashier was afraid of what the customer's husband may do as he loudly told the cashier that she was making him lose it.   
  
  When the GM spoke with Rhiannon Devarris, he said she was very understanding. He invited her back to shop at their store and she said she will be coming back. She also complimented the staff and the cashiers on how they handled the situation so well. She also admitted her husband was loud and making a scene and she said she understood why the police were called. The GM made sure she understood that she was never accused of stealing by any team member at JCPenney. 
  
  At this time, this complaint has been addressed and we are asking that it be closed.  
  
  Thank you, 
  Melissa  
  Corporate Resolution Team, Customer Care 
  

  Customer Answer

  Date: 06/24/2025

  I am rejecting this response because:   While I did express appreciation for the kindness of the cashiers during our visit, I must also address the deeply upsetting conduct we experienced. One of the managers explicitly told me that I "shouldn’t be shopping there," which was both inappropriate and hurtful.
  We were in the store with a $500 gift card, intending to purchase items for our family. Despite this, mall security was called on us without any valid explanation. According to store staff, we were never accused of theft, and yet security followed us through the store and took photos of us. This was humiliating and unwarranted, especially as we were clearly there to shop.
  My husband became visibly upset — understandably so — due to the unjustified harassment. The store manager later explained that the police were called solely because of his reaction, not due to any wrongdoing. Still, it’s important to note that his frustration stemmed directly from the distressing treatment we received from both staff and mall security.
  Although the general manager later stated that mall security’s actions did not align with JCPenney’s policies, the harm had already been done. While we were told we were welcome back, another manager on duty told us we were not — sending mixed messages and compounding our confusion and disappointment.
  We were treated like criminals despite being legitimate customers who completed a purchase. That experience was both embarrassing and degrading. I believe an apology and accountability are warranted, not only to us, but to ensure no other customer goes through a similar situation.
  

  Business Response

  Date: 06/25/2025

   

  Hi, 
  
  
  
  
  Please allow this correspondence to serve as J. C. Penney OpCo ("JCPenney") response to your letter dated 6/20/25 about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney. We sincerely apologize for any concern or frustration the customer experienced.
  
  
  Upon speaking further with the General Manager regarding this complaint, more clarity was gained. As with all retailers, security measures are in place for both the prevention against theft and for the protection of both our customers and our employees. Mall security assists this store in maintaining a safe and secure environment for all. Mall security did not confront him, approach him, or accuse him. Upon realizing that he (Rhiannon's husband) was being watched, he immediately began to create a big scene swearing at the female security guard and calling her "a Mexican bitch". The General Manager has spoken at length to Rhiannon, and she was very understanding and admitted that her husband was loud and did not handle things the right way. She even admitted to asking her husband to leave the store a couple of times. He was observed leaving the store and smoking outside the door, only to return to the register even more agitated. He proceeded to yell at our store employees "you guys are triggering me! I'm going to crash out!" The employees felt threatened and feared he may hit them. It was at this point that the supervisor told Rhiannon's husband that "he shouldn't be shopping here." She was doing her job trying to keep her employees safe. It was during this altercation that the supervisor felt the need to call the police to intervene and help to diffuse a potentially volatile situation. The General Manager went on to say that Rhiannon was very calm and that no one even realized she was with the man who was yelling until she went to checkout. He went on to emphasize that no employee or supervisor ever accused anyone of stealing. This was all in response to the man's very heated, threatening response to being watched. 
  
  
  Rhiannon Devarris  (who is the one who filed the complaint) was very understanding of the store's stance on the situation after speaking with the General Manager. He ensured she understood that she was never accused of stealing by any team member at JCPenney. She has been invited back to shop with us, and she told our General Manager that she would be coming back to the store to shop. Given this information, we all feel that this complaint has been addressed and handled appropriately. We are asking that this matter be closed. Thank you. 
  

  
  
  Best Regards,
  
  
  Melissa
  Corporate Resolution Team, Customer Care

  Customer Answer

  Date: 06/25/2025

  I am rejecting this response because:   It is unfounded and not correct. They have video of the incident. The mall security to photos of myself (Rhiannon)  and did accuse myself and my husband of stealing. My husband did become agitated because we were being accused, taken photos of and told to leave the store. He did leave the store and met with the officer, who walked my husband back into the store. He never called the manager any names, but did raise his voice is dissatisfaction as this store continued to persist that we (my husband and myself) were in the wrong. This situation escalated because this company decided we shouldn't be shopping there, to which the manager said to me (Rhiannon) during check out. Why? Why should I not be shopping there? We entered quietly and appropriately, we were shopping. They didn't even know that we were together. They made assumptions about myself and my husband without reason. He was not loud entering the facility, he was reactive to the accusations of the company and direct harassment from the companies employees and security. This situation was created by the company's assumptions of myself and my husband. We surely didn't walk into the store expecting to be harrassed or publicly embarrassed. We feel targeted, as we were just there to shop. 

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to pay off Interest only balance on my account for 2 months. I have made 4 phone calls to do this and each time they tell me its done and its not! The amount is only approximately $60 and instead of doing as I request and paying off the interest balance,They take a tiny percentage from the payment toward a 2 year zero interest free payment and put it toward the interest balance and charge me additional interest. I asked to speak to a supervisor the last time I called and was placed on hold into infinity. How difficult is it to pay off $60 as I asked the amount that is drawing interest so that I have a no interest being charged! Then they tell me this will take more than 2 billing cycles and continue to charge me interest.

  Business Response

  Date: 06/27/2025

  Please allow this correspondence to serve as **************************************'s ("JCPenney") response to your letter dated June 20, 2025, regarding the above-captioned complaint.
  We have forwarded the complaint to ************** for their review and resolution on behalf of the account holder. Should you require any further assistance, please do not hesitate to contact us.
  

• Initial Complaint

  Date:06/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello and thank you so much for taking the time to help out! I wanted to please touch base regarding order number #****-1706-1454-1138 I placed an online order because the JCP website promised me that there would be curbside pick up available, I didnt receive a notification that it was ready, but I still made it within 30 minutes of the store closing.Upon arrival, they had placed the sign on the curbside pick up section that said that it was temporarily unavailable, even though I was able to check in with my phone.I walked inside to a completely empty store, there was one employee who was helping out some lady and another gentleman who was at the cash register, counting the till Neither of the two employees acknowledged me, I stood there for 20 minutes as neither of them said that they would be with me shortly.Finally, an employee by the name of Enosha Took the items out to my car While I stood in line inside the store, still waiting for ******* was truly upsetting that no one acknowledged my existence, I stood there for 20 minutes, and I got no help whatsoever. Finally, apparently the manager saw that the order pick up was still waiting to be grabbed.

  Business Response

  Date: 06/26/2025

  Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated 06/20/25 about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney. We sincerely apologize for any concern or frustration the customer experienced. We have emailed the customer a $50.00 dollar gift card and reached out to the store to have the general manager contact the customer as requested by the customer.

  Thank you 

• Initial Complaint

  Date:06/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  H3**73433363334373038H 2 ORDERS-#1--I ordered $164.77 worth of kid's clothes. My Order #**************** Transaction Date 5/24/2025 ************************* ************ TX Reference 24027624G1YJAYMRB (credit card).Dispute submitted 6/12/2025. I returned some of the items and H3**73433363334373038H sent me an email acknowledging that they received the items and the value of the items is $**3.78 (page#6 ). I received 2 refunds of $51.12 X 2=$102.24. So they still owe me $31.54 #2- I ordered $306.43 worth of kid's clothes. H39353833363**03**9H divided in 2 payments $270.68 (no received) + $35.75 (this one I received) My Order #**************** transaction date 6/3/2025 Reference Number: 24027624S1YYBV02W (credit card). I received my package *** #1Z8801520374717197, but items are missing from the bag; the store didn't send them. (please see pages # **, 14, 15 & 16 ) In these pictures you can see very clear the size of a small bag (16"X16") that contained only 3 items of clothing that weigh 1 lb 8oz not 25 items that I bought! Order: ****************= $306.43 The only item contained within this package was the 3 ********* High Neck Sweaters THE MISSING ITEMS ARE THE FOLLOWING:1- Thereabouts Little Pants Qty: 3 $30.87 2- ****** ******** Shirt Qty: 5$35.95 3- Xersion Jogger Pant Qty: 3 $30.57 4- ***************** 2-pc Qty: 2 $**.18 5- ***** 3 Pack T-Shirt Qty: 3 $35.07 6- Champion 2-pc. Pant Set Qty: 3 $41.97 7- ******** Baby 7-pc Qty: 3 $44.97 TOTAL= $ ****** JC PENNEY owes me in TOTAL=$31.54 + $ ****** = $264.12 (2 ORDERS)All the documentation is here in this package On 6/10/2025, I chatted on line with a JC PENNEY Representative but he/she couldn't do anything to help me with my problem.THANK YOU

  Business Response

  Date: 06/25/2025

  Please allow this correspondence to serve as a ***** Penney OpCo ("JCPenney") response to your letter dated 06/18/2025 about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney. We have made multiple attempts to contact the customer with no response. We have processed a refund for all missing items as a one-time courtesy. Thank you for bringing this to our attention.