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Business Profile

Gymnastics

Anytime Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnastics.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a 1 year contract with this gym for my son so he could workout after school, which at the beginning I didn't even know I was doing as I started it for a 7 day freew trial and ended up in a contract. My son finished out the year and I even got the cancellation paper signed by the gym manager with the last date to visit the gym. Now, I am still being charged after the fact and I call the billing for this place and they want to lie to me and say I signed a 2 year contract that I do not even have an email for, which is absolutely ludicrous. I would never even sign a 2 year contract for my son for nothing. This place is a scam and this can be read all over the internet how people are being scammed and constantly billed by this business. After reading about this business on the BBB, I notice that this company always has a excuse and that is, either that person is not a customer, and or, they signed a 2 year contract. This is the worst experience I've ever had in my entire life with a business.

  • Initial Complaint

    Date:08/29/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Misrepresentation of a membership agreement.
    1. This company has a 3 day cancellation policy that was not explained to me.
    2. This cancellation term is in the agreement but this agreement was not sent to me in a time frame that would allow me to read and cancel. if I choose to.
    3. I was told the term of the agreement would be for a year. I found out after receiving and reading the agreement that the term is for two years.
    4. After researching the sales tactics for this company. I have found out it is common practice to lie to potential members to make the sale.
    5. I emailed the website and left several voicemails asking for a copy of my contract. I was just ignored. It didn't matter if I received a copy. I was already a month into the membership but what got me was the two year membership.
    6. At the time of the face to face sign up. I specifically asked Monica V******** (Manger on Duty) if the membership was for a year and she said "yes".
    7. I specifically asked Monica to cancel this agreement all I had to do is pay $99.00 and Monica said "yes".
    8. The transaction was taking place on a tablet and she was not disclosing the important parts just the basics of the agreement. I kept being told that I would receive an emailed version and I took it for granted that i would be able to look the agreement over but that email was not received.

    So I feel from reading other member reviews and researching the business. Misleading potential members into lengthy contracts is a very common and dishonest business practice.

Anytime Fitness is NOT a BBB Accredited Business.

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