Reviews

Review Details

• Review fromSarah W

  Date: 08/18/2023

  1 star
  I am very unsatisfied with the customer service at Gold ********************** and cannot recommend them. My pool was built quickly and it looks great but I have had a number of issues. Only a couple weeks after my pool was finished, the concrete decking cracked extensively and the company says it is not under warranty. I wanted to keep my original slab that hasn't cracked in ***************************************** more to replace it. Their concrete cracked in two weeks! And now they refuse to even come look at it. In addition, they replace my ******** system and I have had to have that repaired three times since they finished. In addition, they installed a light incorrectly and refuse to fix that too. You should think twice before signing with Gold Medal. Wish I would have. At the very least, demand they warranty their work.

• Review fromJoseph A

  Date: 06/15/2023

  1 star
  They put some piers under the pool before construction and gave us a lifetime warranty for this. However they did not put piers under the surrounding patios areas including the large walk around and screened in patio. Our walk around and garden area that they constructed has had slitting in the grout and tile facing which they came out and repaired during the first year. Now after the year ended, they will not repair large cracks in the patio stating that it is due to settling! Why didnt they put piers under the whole thing?

• Review fromNabin S

  Date: 04/11/2023

  1 star
  Based on my experience, I would discourage using Gold Medal for building a new pool. The construction process was problematic, and the project manager showed little concern for workmanship and lacked knowledge in delivering a clean finished product. They often hire subcontractors who are not skilled enough to keep up with their workload. Although my pool was completed in November 2022, I started experiencing problems with wet ground and surroundings shortly after it was filled with water. The leak was so severe that my neighbors complained about their wet yards late at night.
  Despite it being five months since the construction was completed, the leak has not been resolved, and my communication with Gold Medal has been unsatisfactory. After spending over $250k, I am left with a leaky pool, unhappy neighbors, sleepless nights, loss of usage, and a significant waste of time trying to communicate with them. Therefore, I urge you to conduct proper research before working with this pool company.