Business Profile

Urgent Care Clinic

HCA Urgent Care

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for HCA Urgent Care's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

181 total complaints in the last 3 years.
76 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
InstaMed is saying CareNow has informed CareNow has received the payment. Below explanation and information from ******** saying you have received the payment. There are the payments info. Since I have paid on the day on the appointment $180 and now CareNow received the payment of ******, CareNow needs to refund ****** to proceed?You went to the ***** member portal to complete a payment to your healthcare provider where you received the service in order to pay the patient responsibility of the claim. When you initiated the payment through the member portal the funds are processed through ********, the payment processor that ***** works with. Since the healthcare provider where you received the actual service is not registered with us, we are unable to send the payment directly to a bank account for the healthcare provider. Rather, we convert your payment that was made through the ***** portal onto a prepaid MasterCard and mail it to the address of the healthcare provider. The address comes from the claim that was submitted from your healthcare provider to *****. Once that mailed prepaid ********** is sent to the address of the healthcare provider it goes into "active status" for about two months so that the provider has a appropriate amount of time to receive the payment in the mail and process it as they would a regular credit card on a device in their office. If the payment is processed in their office within the appropriate timeline then the status of the card appears in our system as settled. At this time, your payment shows it was settled meaning the healthcare provider where you received your service accepted the mailed payment and ran it on a device in their office.The details that prove the payment was successfully ran by the healthcare provider are listed below:Merchant ID: ************ Merchant Name: HCA PHSICIAN SVCS #7 Amount Approved: $****** Processed Date: 04/29/24 Authorization Code: ****** Settlement Date: 04/30/24 MasterCard ending in: 2209
Business Response
Date: 04/01/2025
Thank you for the opportunity to review the consumer's concerns. Feedback from our patients regarding their experience helps us provide quality care to the community we serve. Please note that we will escalate this concern to the ********************** Leadership Team for a further detailed review review. Please have the consumer reach out to our ********************************* team directly for any questions during this process. Thank you.
Initial Complaint
Date:02/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited this urgent care on 12/31 2024. I paid the bill in full. I have requested an itemized bill 6 times so I can submit the bill to my insurance company. They have refused to send it. I will a complaint with the ************************ too. I just want my money back, $180 since I can't turn the bill into the insurance company.
Business Response
Date: 03/04/2025
Good Morning: Thank you for the opportunity to review the consumer's concerns. Please note our records indicate we emailed her the records requested on 2-19-25. Please have the consumer contact us directly for any additional information needed. Thank you

************************************************************************
Customer Answer
Date: 03/05/2025
I am rejecting this response because: We called 7 times. Each time they said they would mail the itemzied copy and they never did. It is against the law to charge for a service without supplying a bill. I will go beyond the attorney generals and file a small claims suit to get my money back.
****** *******
Business Response
Date: 03/10/2025
We have requested the Leadership Team in the central billing office resend the itemed statement to the Consumer.
Thank you
CareNow Urgent ********************* Team
HCA ******************** Care Corporate Office
Initial Complaint
Date:02/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited this clinic in August. I had no insurance and thus paid the entire amount upfront at the time of service. While I was still in the clinic, they said they accidentally under-charged me and could I pay the rest? I did and minutes later the receptionist said actually, they hadn't undercharged me and she had me run the card AGAIN to initiate the ********* November I began receiving an invoice for money owed. This was a different amount to the overcharge/refund amount. There is zero explaination for the discrepency. I attempted to log in to their bill pay system, and it did not recognize my identifying information and stated no client/account existed matching that. I'm not going to send my cc info or a check through the mail to a company that can't even find me. I called customer service and asked them to look at the account. They stated unequivocally that there is no balance on my account and no invoices have been generated since I paid in full at the clinic at the time of service. That is probably why the online bill pay didn't work. I continued to receive an invoice each month, I continue to not exist in their bill pay system. They have now sent me to collections and I am disputing the charge. I did some research after the first invoice, and it turns out they're quite well-known for allegedly sticking people (self-pay) with random, repeated charges and quickly sending them to collections, claiming it's out of their hands. I am now getting invoices from them AND collections. Have they not sold my debt and I could still pay directly? Have they sold my debt and immediately generated a second invoice for the same amount? There is absolutely no way for me (or their own customer service employees) to figure out what they are actually doing, how much they think I owe, why, and to whom. They could go on sending me untraceable invoices for as long as they want even if I pay them. I have been advised to give them a good faith opportunity to correct their error.
Business Response
Date: 03/24/2025
Good Afternoon: Thank you for the opportunity to to respond the the consumer's concerns. We do take all comments seriously, and appreciate their taking the time to alert us of these concerns. Please note I have submitted the PT account information to our Billing Leadership team for review and reconciliation. I have requested they reach out to the Patient as soon as a review of the account has been completed.
Please have the consumer reach out to us directly at the email below if they have any questions during this process.
Thank you ,
************************************************************************
Initial Complaint
Date:02/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/29/2024 I took my daughter into a CareNow Urgent Care facility. The front desk told me they could not verify if my insurance would cover the visit, and told me I would have to pay immediately in order to receive care that day for my child. I paid $180 up front and was told that if the insurance did cover it that I would be refunded. My insurance paid it on 12/20/2024. I requested reimbursement and have contacted carenow 5 times now to receive my reimbursement and today I was told that they could not find the payment and that I would need to wait another week and a half to allow more time for them to find the payment. My insurance company has paid it and I have received an Explanation of Benefits for the claim that has been completed. CareNow has been unprofessional in the providers office and over the phone with a billing team who has not paid out money owed back to me as the patient.
Customer Answer
Date: 02/25/2025
CareNow patient account number is *******
Nature of Complaint:
Refund was promised but not issued once health insurance paid in full after patient paid $180 for the service the day of the urgent care visit.
Date Problem Occured:
11/29/2024
Date(s) Complained:
2/3/2025
2/5/2025
2/21/2025
Purchase Date:
11/29/2024
Salesperson:
CareNow Urgent Care Front desk associate
Product/Service:
Urgent care visit. Pap smear and lab culture.
Business Response
Date: 03/04/2025
Thank you for the opportunity to review the consumer's concerns. This payment concern has been escalated to our Billing Leadership Team to verify the question stated by the patient. We will verify the outcome with the patient directly as soon as we have completed a detailed review of the account. Please have the consumer reach out to us directly with any additional questions during this process.
Thank you

************************************************************************
Business Response
Date: 03/05/2025
Update: our ********************** has located the PT payment as requested, is ensuring that gets applied properly to the PT accounts and the refund will be processed.
Please have the consumer reach out to us directly if there is any further action we can assist with.
Thank you/
************************************************************************

Customer Answer
Date: 03/14/2025
I am rejecting this response because: CareNow has all of my account information, contact information, and insurance information on file. They have failed to resolve the issue or respond with a refund, or contact me.
Business Response
Date: 03/17/2025
Thank you for forwarding the consumer's follow-up email and concerns. Please note we have contacted the patient directly via email, have issued a correction to the account, and refund is in process.
Please have the patient reach out to us directly with any further questions during this process.
Thank you,
CareNow **************** Team
HCA ******************** Care Corporate Office
************************************************************************
Initial Complaint
Date:02/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 1, 2024, I visited care now for food poisoning. At that time, they were told that they were overcharging me for my copay. They didn't listen and a few weeks later I received a refund. December 21st 2024, I visited another care now on Tropicana and told them the same thing about my copay. They didn't listen and on January 6th I had to file a claim with my credit card regarding the overpayment. On January 9th, this care now accessed my credit card without my permission and charged a $130 charge. I was not at this location at that time nor was I at any other Care Now location. It seems like this is common practice for this care now location. I've reviewed Yelp and noticed they have done the same thing to other patients. I've now had to file another claim with my credit card regarding this unauthorized access. Copay is only $25!!! Not $50!!!I've attached the review of another patient who they've done the same exact thing too
Business Response
Date: 02/24/2025
Good Afternoon:
Thank you for the opportunity to respond to this consumer's concerns,. We have reached-out to the patient directly to assist with investigation and resolution
Thank you.
CareNow **************** Team
HCA ******************** Care Corporate Office
CareNowCustomerservice@HCA **************

Customer Answer
Date: 02/24/2025
I am rejecting this response because: they have not reached out to me. They actually just charged my credit card and I had to file a claim with my credit card
Business Response
Date: 03/04/2025
We previously emailed the PT on 02-24-25 requesting feedback regarding the billing of the account. Our review is pending consumer instructions. TY
************************************************************************
Customer Answer
Date: 03/04/2025
I am rejecting this response because:
I have not been contacted. My bank is still working on the claim. There was no visit to the ********* office or any other office requiring a $130 payment. My copay is $25. They've been informed at two offices in December that was the case and they still overcharged Me by $50. After my claim was filed at **************** on January 6th, the next day they charged me the $130 payment which I had not Visited an Carenow at that time
Business Response
Date: 03/10/2025
We have re-emailed our recent communication back to the Patient again, requesting additional information to help resolve the concern. Upon receipt of needed information, we will be glad to move the review process forward. Thank you.
CareNow **************** Team
HCA ******************** Care Corporate Office
Customer Answer
Date: 03/10/2025
I am rejecting this response because:

carenow has repeatedly ripped off patients. Reviewed Yelp page and submitted it to my credit card to advise them that this is a common occurrence by this company.
they need to respond to my credit card to advise why they tried to rip me off when I wasn't even in the city where they claimed a $130 fee
Business Response
Date: 03/12/2025
Good Afternoon: Thank you for the follow up response from the consumer. Please note that we have reached out to the patient via direct email on 02-25-25 and again on 3-12-25 requesting additional information to resolve to their satisfaction. Our steps toward resolution are pending the patient's further instruction, which we have not yet received.
We will be glad to assist when their response to our email provides us with further directives.

Thank you
HCA Urgent ******************************************************************* Team
Customer Answer
Date: 03/14/2025
I am rejecting this response because:
there is no additional information needed. Why do you need more information? To rip me off again! The claim was filed with my **************** credit card they have proven I was nowhere in the area when I visited. They have proof that my co-pay is only 25 and you previously overcharged me for two additional visits period. once a fraud claim was filed You retaliated by charging me 130 dollars. Yelp reviews are full of other instance where you've done the same thing trying to rip off patients
Customer Answer
Date: 03/19/2025
I advised Care Now of my $25 copay during my visit on December 21st, after I received a copy of the refund for a prior visit, I contacted them again that I had filed the claim for my December 21st visit. The day after the claim was filed, they retaliated by charging me $130 at the ********* location. I've reached out to them many times and so has my credit card service ****************. They have yet to respond and comply
Customer Answer
Date: 03/19/2025
Multiple contacts have been made with care now via a personal visits on December 21st and December 1st. I did not visit this location in ********* when they claimed that I did and they charged $130 fee.
Business Response
Date: 03/21/2025
Thank you for the opportunity to respond a 3rd time to the consumer's concerns. Please note our records indicate we communicated again w the patient on 3/12/25 requesting additional information to reconcile the concerns.
Thank you
************************************************************************
CareNow Urgent Care Corporate Office
Customer Answer
Date: 03/22/2025
I am rejecting this response because:

CareNow is lying and committing fraud! They have never responded to **************** regarding my claim nor provided any proof as to why a $130 charge was made to my credit card. They haven't provided a signature authorizing the charge since I wasn't present at their facility at the time they made this charge
Business Response
Date: 04/01/2025
Good Afternoon: Please note we have responded to the consumer on three different occasions via email regarding her concerns, and provided her signed documentation regarding her account. Please note we have no furhter action items unless we hear back from the consumer regarding the specific insurance billing question we asked in our email to her.
Thank you
************************************************************************
Customer Answer
Date: 04/01/2025
I am rejecting this response because:

that's hilarious! They failed to respond to their fraudulent charge on my credit card and my credit card has cited with me. These people are committing fraud and Healthcare fraud at that. I'll follow up with the Nevada state board
Initial Complaint
Date:02/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I came in on a Saturday (2/8) for a visit. I first tried to do a virtual visit but the ** verification process was not working. I tried contacting and getting help and was told there was nothing that could be done other than going into a location. I ended up going into the office. 1. The receptionist was not welcoming. 2. I then was put in a room to be seen and while I waited I could hear employees including the DOCTOR, making comments about being a self pay patient and how cash money would be paid. VERY UNPROFESSIONAL. I informed the ** that I could have been exposed to fluA , no further test was done. Basically told I needed to run its course to feel better- my payment should have covered several testing. 3. I waited out front for my ride and the receptionist then came right out the front doors and continued to have an explicit and heated conversation with someone on the phone. again very unprofessional. I feel as though I was not cared for properly and was just another patient coming through the door just throwing money somewhere that wasnt concerned about my health.
Business Response
Date: 02/24/2025
Thank you for the opportunity to respond to the consumer's concerns. We will escalate these comments to the Leadership Team of the appropriate market that oversees the facility where the visit took place. We will correspond with the patient directly when the review has been completed. We take all comments seriously and look forward to assisting as quickly as possible.
Thank you
************************************************************************
HCA Urgent Care Corporate Office
Customer Answer
Date: 02/25/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:01/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sent me a bill for ****** weeks after i went there, didnt have to pay on the way out and was told it was covered by insurance. They have done this many times and it to the point where i dont even go to the doctor anymore.
Business Response
Date: 02/24/2025
Thank you for the opportunity to respond to the consumers concerns. We will escalate these comments to the appropriate Leadership for the market where the facility is located . We take all comments seriously and look forward to assisting with resolving as quickly as possible.
Thank You, ************************************************************************
HCA Urgent Care Corporate Office
Initial Complaint
Date:01/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Care Now on November 20, 2024 to get a deep cut addressed. On that visit I received 1 stitch and paid $350 on my way out the door which included the work done at that time, as well as the removal of the stitch. The doctor instructed me to come back AFTER 10 days to get the stitch removed. I came back 11 days later and I was told that because I returned more than 10 days after my initial visit, removing the stitch was no longer included and I would have to pay $50 to have 1 stitch removed from my finger. I asked to see this policy and it is not written anywhere, not communicated to patients in any way, and I believe is just a lie.I informed the receptionist that I had specific instructions to only return after 10 days but she refused to provide the service that I already paid for without an additional $50 payment. I declined and left.I followed up with ***** and submitted a ******* for the $50 because the removal of the stitch was quoted at $50 to me by Care Now, money that I had already paid but for which I never received the service. That Chase ******* is ongoing and unresolved to this day (attached)However, Care Now went ahead and fraudulently ran my credit card again for $50 without my authorization or approval (attached). They did this without informing me in a case of open and shut fraud.On January 14, 2025 I received a new fraudulent invoice from Care First for an additional $50!! In the first receipt you can see that I was charged $350 for my visit. This new invoice includes a bunch of new charges including $330 for an outpatient visit and $726 for wound care. This new invoice also says that I already paid $1356 to Care Now which is a complete lie. This entire invoice is fraudulent. Again none of these numbers are accurate and this is all manipulated to justify charging me an extra $50. I have never experienced such brazen fraud from a company and Care Now needs to be held responsible.
Customer Answer
Date: 01/17/2025
Here is the requsted HIPPA release signed and dated. Thanks
Business Response
Date: 01/22/2025
Good Morning: Thank you for the opportunity to review the consumers concerns. We take all comments seriously and appreciated these being brought to our attention. We will submit this case to the Market Leadership for review, and correspond directly with the PT when the investigation is complete.

respectfully,
HCA Urgent ************************************** Team
*************************************************************************************************************
Customer Answer
Date: 01/22/2025
I am rejecting this response because: I have no confidence that CareNow will actually investigate this and my doubt is only supported by the fact that CareNow intends to follow up with me directly, outside of the Better Business Bureau, without any justification for doing so.

I am the victim of an open-and-shut case of fraud and I am not walking away from this. A crime has been committed and if CareNow does not resolve this within the next 48 hours, through the Better Business Bureau platform, then I will submit a complaint with the **************************** of the Office of the Attorney General and we can get law enforcement involved
Business Response
Date: 01/22/2025
Thank you for forwarding the response from the consumer. The case is being reviewed by the ********************** Team for that market and clinic involved. In the meantime, for the consumer's documentation during the investigation, we will forward the signed Authorization Form completed upon registration on that date of service.
Respectfully,
************************************************************************
Customer Answer
Date: 01/22/2025
Thank you for forwarding me the signed Payment Card on File Authorization Form completed upon registration on that date of service.

According to your authorization form, even if this was a justified expense (which it was not), you need to provide me 10 days notice before processing payment on my card. CareNow provided me zero notice in any way shape or form before charging my card, which is a violation of your own rules. This document is just another data point supporting my case that CareNow has committed fraud.
Also, I am curious as to how you defend sending me a completely fraudulent invoice that misrepresented what I paid and the work care provided on my visit? Again this isin't just about just fraudulently charging my credit card but also about a completely manufactured invoice to extract more money from me.
Business Response
Date: 03/04/2025
Thank you for the opportunity to respond to the consumer's rejection. Please note we have emailed the consumer a second time to confirm the circumstances of the account, and consider the case closed on our end. The consumer may contact us directly with any additional questions. TY
************************************************************************
Customer Answer
Date: 03/04/2025
I am rejecting this response because: CareNow and HCA Healthcare have done nothing to address that fact that they committed fraud by charging my credit card without my authorization. CareNow and HCA Healthcare are happy to defraud their customers and not take any accountability. These companies defrauded me and they will do it again to future customers of ********************** and **************
Initial Complaint
Date:12/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to care now due to my foot being swollen after falling off a curb. When I got to the appointment everything went fine. My foot was still hurting several days later so I called to see if I can get a prescription for pain meds. The lady stated that they will give me ******* 3 and the doctor would call me. The doctor never called so I called back the next day. A lady told me that they would not be able to give me any pain meds. I asked to speak to a supervisor because that is not what one lady told me. The doctor called me on a Sunday night at 8pm. I was in bed I returned his call the next day and he hung up the phone on me without giving me an answer if he could prescribe me pain meds.
Business Response
Date: 01/14/2025
Good Morning:
Thank you for allowing us the opportunity to respond to the consumers concerns. We take all comments seriously and are in the process of investigating. The case has been forwarded the the Area Market Leadership for investigation.
We will attempt to complete our review and respond directly to the consumer within (21) twenty-one business days. The patient can also contact us directly at :[email protected] this process.
Thank you again,
CareNow ******************************************************************************* *****
Initial Complaint
Date:11/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 1, 2024, I went to CareNow in ***********, Tx and ordered a hair follicle drug test for probation. I was told I would receive the results within 2-5 days. A week went by and I had not received the results. After 10 days, I still did not receive results, and was forced to retake the test at an alternate location to provide for the courts.After 4 weeks passed and I did not receive the results, I called the business and spoke with ******, the front office manager, who apologized for the mishap and offered a full refund of $100. He said it would take about 14 days. A month passed and I never received a check. I called him and left multiple messages for him to return my call to no avail. After 2.5 months of not getting a refund or even a simple follow-up phone call, I called the CareNow corporate office and spoke to billing. They apologized for the mishap and offered to mail me a check.On October 1, 2024, I called corporate back to check on the status of the refund check, and they said they actually submitted the claim to the location in ***********, for ****** to approve on to process the refund on September 23, ******* is now November 15, 2024, almost 5 months later and I still have not received a refund. Every time I physically enter the business, I am told ****** isn't available and that he will call me back. He has not once called me back since we spoke in July, and it has been nearly 2 months since corporate submitted him the refund claim to further process my refund check, and he has still not done so, despite saying this was going to be taken care of back in July 2024. I have left messages for his manager, *******, but she has never called me back, either, and when I have gone in person, I am also told she's out of office.I simply want my $100 back, as I was promised for a service that was never properly rendered to me.
Business Response
Date: 12/09/2024
Thank you for allowing us the opportunity to review the consumers concerns. We take all comments seriously and have completed a detailed investigation of the visit. Please note we have corresponded directly with the consumer with our findings and outcomes.
Please have the consumer reach out to us directly for any further assistance: ************************************************************************
Thank you,
CareNow ***************************************************** Corporate Office
**********, *******;
Customer Answer
Date: 12/09/2024
I am rejecting this response because:
To date, ****** nor anyone else from CareNow has contacted me back in reference to this issue, despite ****** telling me in person on Thanksgiving week to email him to remind him to process the refund the following Monday. I emailed him 3xs and he has never once even responded. This issue still has not been resolved in any way, shape, or form.
Business Response
Date: 12/09/2024
Please note our correspondence to the consumer, including our outcome and refund status, was mailed via USPS on 12-6-24, and is enroute to the consumer.
Thank you,
************************************************************************

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Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

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