Business Profile

Urgent Care Clinic

HCA Urgent Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

This profile includes complaints for HCA Urgent Care's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

181 total complaints in the last 3 years.
76 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/12/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my daughter in to carenow urgent care for an xray, we thought she might of fractured her arm. We signed up on the mobile app around 9am and they called us around 3:30pm telling us to come in our appointment was ready. So we showed up in the waiting room was taken in the back and we sat another hour. I finally told them we had another appointment and asked how much longer and they said another 30min to an hour. I told them that this was unacceptable and we were leaving, they said they were to busy with other patients. They told the receptionist at the front to cancel our appointment. Now for the past few months im getting a bill for a copay when they didn't even treat her. This is erroneous billing, charging for a medical service that they didnt perform. I have called numerous times and they are not correcting the issue and admitted that the notes say the patient wasnt seen. they billed our *********************** and wants a copay.
Customer Answer
Date: 03/13/2024
please see the medical release
Business Response
Date: 03/19/2024
Good Morning:
Thank you for giving us the opportunity to review the consumer's concerns. We take all comments seriously and appreciate this issue being brought to our **************** Team's attention.
**Please note that we have completed a detailed review of the records and account. Recommendations have been made to staff, and authorization to clear the balance on the account has been completed. We will corresponded directly with the consumer regarding this resolution.
Please have the consumer reply back to ******************************************************* if she has any additional questions regarding her daughter's account.

Thank you
Customer Answer
Date: 03/19/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:02/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Remainder of balance was paid through my SmartChoice HSA (health savings account) I called my HSA to confirm and they confirmed CareNow cashed the payment on jan 31st ******************************************* the bill for same amount and asking for payment. I called carenow and they havent been responding to my request and not confirming where did the check cashed amount went. Attached are the details of transaction.
Business Response
Date: 03/12/2024
Good Afternoon: Thank you for the opportunity to respond to the patient concerns. Please note we have escalated this issue to the Leadership or our billing department to review the payment posting to her account. We will reach out to the Patient directly when the account has been further reviewed by the appropriate team. The consumer may contact us directly at ******************************************************** Thank you: **************** Team
Business Response
Date: 03/12/2024
Please note prior response. BBB System is not updating to indicate our initial response. TY
Business Response
Date: 03/13/2024
Thank you for allowing us the opportunity to respond to this patients concern.

We have reviewed and discussed PT payment issues he expressed with our **********************.
Please note we have also corresponded directly with the patient, and shared the outcome of the authorized financial adjustments with the patient.
Thank you, CareNow **************** Team
Corporate Office
*******, **

Customer Answer
Date: 03/18/2024
I am rejecting this response because: The amount of stress and extra time I had to put in this issue is not my fault they should reimburse me for the time they have wasted also never provided me with itemized statement for services performed even though I visited in person multiple times and called many times. I am due a disbursement
Business Response
Date: 03/19/2024
Thank you for the opportunity to respond to the consumer's concerns. We have corresponded again with the consumer indicating that his HSA payment was applied to his balance, and that he is due a refund. We have also provided him with the Account ****** per his request. We have also requested our Accounting Team expedite the refund to him as quickly as possible. Please reach out to us if we may be of further assistance.
Thank ************************** team
********************************************************************************************
Initial Complaint
Date:01/31/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a TB injection/screen on 11/30/23 at 9:30 A.M. at the CareNow facility in **********, ***** and was to return ***** hours later for the read. I confirmed the hours of operation on the website to be 8 AM - 7 PM for Saturday to return for the reading. The hours of operation is also BOLDLY written on their door as 8AM-7PM for Saturday as well. When I arrived at 5:32 PM to get my reading completed on that Saturday, the facility was closed. I needed to get the reading completed that day, because it was after the 48 hours and before the 72 hours. I could not return in the morning before 9:30am (when the 72 hour time is up) due to my son having an early morning baseball game out of town. I had planned for this specifically and had I known they would close at 5PM, I would have come earlier. But again, everywhere I was able to check listed a 7PM close time. An employee came out shortly after, leaving for the day. I asked him if there was any way I could get my TB reading completed, he refused. He also told me that they closed at 5PM. I pointed out to him that the bold stickers on the door, that he just walked out of, stated closing time as 7PM and that when checking online, it also says 7PM as the closing time. He informed me that they have been closing at 5PM since Covid. How would I possibly know that? Especially since the door and internet list closing time as 7 PM. These errors cost me a lot of time, frustration, and now also money. I had to re-do this TB screening because of the incompetence with the listed times. I am asking for a complete refund of the $75 dollars I paid, because I was unable to complete this test at their facility. **************** initially responded saying I would hear by mail in 21 business days and I heard nothing. I emailed 3 times - 1/8, 1/21, and 1/30 with no response from customer service. It is incredibly frustrating and disappointing.
Customer Answer
Date: 02/06/2024
Attached it my authorization to release health information. Thank you.

Katy *****************
Customer Answer
Date: 02/09/2024
Today, I received a letter from CareNow saying that they have authorized a refund for the $75.00 and that it would be mailed directly to me. Case should probably remain open until I receive the check. Thank you for your help resolving this matter.
Customer Answer
Date: 02/21/2024
I received a refund check for $75.00 in the mail today from CareNow. This completes my request for a refund from the business and this case can be closed. Thank you so much for your help in resolving this.
Initial Complaint
Date:01/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the Care Now Walk-in Clinic on May 5, 2023, because I was having problems with my eye.I was diagnosed with an eye infection, which I was prescribed medication for. I paid the $30.00 co-pay, and several months later I received a call from a collection agency informing me that I owed $273, for payment to Care Now, the walk-in clinic. The case number is *********. I have insurance with ********** Blue Shield and. contacted them concerning the charges. I was informed by BCBS, that the doctor's visit had been miscoded. For the past months, I have been contacting the people From ********** Blue Shield, who have been reaching out to the doctor's ****** or a representative of Care Now to get the issue resolved. As of this date, nothing has been done to resolve this issue, and I am still receiving calls from the collection agency. I have reached out to the representative for Care Now who I was referred to by BCBS and the collection agency, explaining the situation. I am concerned it might have already affected my credit scores. I have reached out to Care Now's representative, the insurance company, at least five different times, and have been contacted by **************** the collection agency, at least 11 times, despite the fact that I have been told by the representative for Care Now, that the collection agency would discontinue the calls, until the issue has been resolved. I feel that I have given them able time to resolve the issue, therefore I felt that I needed to get your help for assistance.
Business Response
Date: 02/13/2024
Thank you for allowing us the opportunity to respond to the consumers concerns. We take all comments seriously and are in the process of investigating. We will attempt to complete our review and respond within (21) twenty-one business days. The patient can also contact us directly at ******************************************************* during this process. Thank you
Business Response
Date: 02/14/2024
Thank you again for the opportunity to review the patient account. We have reviewed the patient account: this is to confirm the balance reflects $0.00 amount owed. Please also note, there was also no additional reporting of the consumer's invoice. Please have the consumer contact us directly is she has any additional questions. Thank You
Initial Complaint
Date:01/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 01/22/23 I, ******* ********, went to urgent care on the advice of my girlfriend due to an extended bout of insomnia lasting longer than a week. I arrived and was asked to pay for services up front. When the doctor arrived, he simply stated that he could not do anything for me and advised me to go to the *** No services were provided and no refund has been issued. Typically, a prescription antihistamine is prescribed for insomnia. This is not a habit forming drug or a prescription that requires monitoring and urgent care clinics usually provide it to do those suffering from insomnia. This doctor did nothing. I want my money back.
Business Response
Date: 02/02/2024
Thank you for allowing us the opportunity to respond to the consumers concerns. We take all comments seriously and are in the process of investigating. We will attempt to complete our review and respond within (21) twenty-one business days. The patient can also contact us directly at ******************************************************* during this process. Thank you
Customer Answer
Date: 02/02/2024
Dear BBB,
Why does this business think that they should be allowed 21 days to research this when I only have 10 days to respond? The bottom line is that they pre-charged me for services before services were rendered and never provided said services. The doctor told me that I should have gone to the ** and that there was nothing he could do for me. This company has a poor rating on the BBB, which I am assuming is due to them ripping off other consumers. Please help me resolve this - I already contacted the office manager and she did absolutely nothing for me. This is not right.
Thanks.
Customer Answer
Date: 02/13/2024
I am rejecting this response because: 21 day review is too long and I don't feel anything is being done about this. No service was rendered to me whatsoever-- they required prepayment of $180, and I was out the door with no assistance, within minutes. This response from the business is totally insufficient.
Customer Answer
Date: 04/17/2024
The company has done nothing to address my complaint. They have not even said anything to me about it, or tried to justify why they are keeping my money.
Customer Answer
Date: 04/17/2024
Hello, I just wanted to let you know that I changed my phone number. All previous correspondence from BBB has been through e-mail, so this might be unnecessary, but just in the event you want my phone number, it has been changed to:
************.
Thanks!
-Will
Business Response
Date: 05/29/2024
Thank you for the opportunity to review the consumer's concerns. Feedback from our patients regarding their experience helps us provide quality care to the community we serve. Please note that we will escalate this concern to the ********************** Team for review. Our goal is to respond back to the patient directly within 21-business days. Please have the consumer reach out to our ********************************* team directly for any questions during this process. Thank you.
Customer Answer
Date: 05/29/2024
I am rejecting this response because: this is just another generic pre written / auto generated reply. I havent been helped at all; they merely want to stall for more time, again and again.
Business Response
Date: 06/06/2024
Thank you for the opportunity to respond again the the consumer regarding his concerns. Please note that we previously corresponded in writing directly with the patient on March 11, 2024 with our findings and outcome. Please have the consumer correspond with us directly to ******************************************************* if we may assist further.

Thank you,
CareNow **************** Team
corporate Office
******, **
Business Response
Date: 06/10/2024
Thank you for the opportunity to respond again the the consumer regarding his concerns. Please note that we previously corresponded in writing directly with the patient on March 11, 2024 with our findings and outcome. Please have the consumer correspond with us directly to ******************************************************* if we may assist further.

Thank you,
CareNow **************** Team
corporate Office
******, **
Customer Answer
Date: 06/24/2024
I am rejecting this response because: Once again I feel like nothing has been done to address my initial complaint. I do not recall being reached out to in writing on March 11 Im not sure what is being referenced there is it possible they sent it to an old address? In the course of the 6 months this has taken to resolve, I have relocated to *******. But in March I would have still been in ****** and never received any mail, so I dont know what they are referring to by a written response at that time.
Customer Answer
Date: 07/24/2024
I never did receive the mail correspondence. My current address is: ***************************************.
Business Response
Date: 08/01/2024
Thank you for the update regarding the current address of the consumer. We will correspond again to the new address provided. Thank you
Customer Service Team
HCA ******************** Care Corporate Office
**********, *******;
Customer Answer
Date: 08/02/2024
I am rejecting this response because: I am still awaiting whether or not I feel satisfied that my concerns have been addressed, still awaiting the mail correspondence so I will need more than 10 days to see the mail and decide from there whether or not to continue pursuing this complaint.
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I went to the Care Now in ******** on 01.01.24 and waited 1.5 hour to see the Doctor- ****************************** I came in for Laryngitis and a sinus infection. After explaining my symptoms, he gave me an exam ( which he never looked up my nose) He then preceded to tell me it was a Respiratory infection and that I needed fluids and rest, I asked him for an antibiotic and a steroid shot which he states that it is viral and he didn't recommend that. He finally stated that he would give me the antibiotic. - Update, the antibiotic was not called in until 01.02.24. I called on 01.02.23 and 01.03.24 and left a message for ************************* ( manager ) to call me back and I never received a call- On Saturday, January 6 I had to go to my primary doctor and was diagnosed with a sinus infection and received an antibiotic and a steroid shot. Because of my Insurance, I had to pay for another visit at my primary care office. I am very disappointed in the care that I received at Care Now and I feel that I should receive a refund for the $75.00 I paid and also I should have all remaining balances written off. This is a terrible facility and the care they give is unacceptable. I have also filed a complaint with my ***************** aganist the facility and the **************. Thank you, *******
Business Response
Date: 02/21/2024
Thank you for allowing us the opportunity to respond to the consumers concerns. We take all comments seriously and are in the process of investigating. We apologize for the delay of receiving and reviewing these concerns. We will attempt to complete our review and respond within (21) twenty-one business days. The patient can also contact us directly at ******************************************************* during this process.
Business Response
Date: 02/26/2024
Thank you for allowing us the opportunity to respond to the consumers concerns. We take all comments seriously and are in the process of investigating. We apologize for the delay of receiving and reviewing these concerns. We will attempt to complete our review and respond within (21) twenty-one business days. The patient can also contact us directly at ******************************************************* during this process.
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 2nd I went into "CareNow Urgent ***************" at *********************************************************** to see a doctor about getting mediucation because I had a cold/flu and was having trouble breathing. I paid $180 because I do not have insurance. The doctor then ignored me, squeezed my legs and said it wasn't a cold/flu. He hooked up an EKG, said it was a heart attack, and said he was calling an ambulance. I specifically said not to call the ambulance because I had a ride and I didn't have insurance. He called the ambulance anyway. They took my $180 which took months to save up and then "passed the buck" as it were. By the way at the hospital the cardiologist said it wasn't a heart attack, my heart was swollen because of RSV, which is why I went to CareNow in the first place to get medication for.This CareNow DID NOT listen to my health complaints.This CareNow DID NOT repect my wishes.This CareNow DID NOT offer any sort of advice/solution.This CareNow DID steal my money and then kicked me out.
Customer Answer
Date: 01/10/2024
The cost was $160, not $180
Business Response
Date: 02/02/2024
Thank you for allowing us the opportunity to respond to the consumers concerns. We take all comments seriously and are in the process of investigating. We will attempt to complete our review and respond within (21) twenty-one business days. The patient can also contact us directly at ******************************************************* during this process. Thank you
Customer Answer
Date: 02/02/2024
I am rejecting this response because I received no care at the facility, I was just sent away to the hospital on an ambulance I did not request. I told the doctor not to call the ambulance as I had a ride, and now I am out over 900 dollars for the ambulance because the "doctor" did not respect my decision.
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today I contacted Care Now on ******** in ***********, *****. I filled out my paperwork online with pictures of my insurance and drivers license information. I also reserved a check in time of ****. I arrived at the clinic at ****. I called the clinic and asked if I was on the list because when I clicked finished it showed not completed. The lady who answered the phone stated I was on the list and just to wait and I'll receive a text when it's my turn to come in. After waiting over 3 hours I called back to find out why I haven't been called and they were getting ready to close in 15 min. The radiologist answered the phone and after finding my name on the list she found the front desk clerk. ****** came to the phone and nonchalantly said, "oh, we didn't call you because we won't be able to see you. We are to busy and still have people waiting". I asked her, "were yall not going to call me"? I proceeded to ask her for the office managers name. This was extremely unprofessional to leave a sick person like this and to not *********** in the world! I'm a nurse and there were many of days that I didn't get off until the last patient was seen and satisfied with their care!
Business Response
Date: 01/09/2024
Thank you for allowing us the opportunity to respond to the consumers concerns. We take all comments seriously and are in the process of investigating. We will attempt to complete our review and respond within (21) twenty-one business days. The patient can also contact us directly at ******************************************************* during this process.
Initial Complaint
Date:12/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I checked in online on 7/28 before going to CareNow in ********* (******* ********** I received an email stating "you have been successfully checked in at our ******* clinic! We will notify you when it's time to come in".I never received the stated notice. I headed over to the clinic anyway. When I got there, the lady told me it'd be a long time. I told her, "thanks, but I will come back another day if I am still ill."That was it. End of the story. I was NOT checked in and I did NOT get care at "CareNow".I received a bill (statement date 8/4; invoice number ********; account number ******** for "********************** services" in the amount of $194.I called their ******** Services" number on 8/14 and spoke to April. She acknowledged that there was no medical record for me that day and that there was a mistake. She also said that this is a problem with their system and that this happens. She said she'd put a ticket in to have it resolved (ticket #*******).I received the same bill on 9/3.And again on 10/3.And again on 11/2.I called ******** Services" again on 11/10. I was told that she would put a ticket in (again) and that it would take 30 BUSINESS DAYS for them to make "a decision" on if I would have to pay or not (FOR A SERVICE THAT DID NOT HAPPEN).I received the bill again on 12/2.And then, the thing that I knew would come eventually: HCA sent my account to a debt collector (Medicredit) and I received a notice from them a few days ago to collect payment. CareNow/HCA is attempting to ruin me over something that never happened! I have never missed a payment in my life and I do not appreciate being extorted for money ($194). I understand mistakes happen in systems, but to have no route to resolve it is criminal.
Business Response
Date: 01/09/2024
Thank you for allowing us the opportunity to respond to the consumers concerns. We take all comments seriously and are in the process of investigating. We will attempt to complete our review and respond within (21) twenty-one business days. The patient can also contact us directly at ******************************************************* during this process.
Business Response
Date: 01/15/2024
Good Morning: This is to confirm that we have reconciled the patient account, removed any collection notifications and there is no balance due on the account. Thank you. Customer Service ***** **************** ******************************************* Care
*******************************************************
Customer Answer
Date: 01/20/2024
The business has not stated how they will update their systems/process to avoid this from happening to others (or myself) in the future. But I can't waste any more time on this.
Initial Complaint
Date:12/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CareNow-Bountiful provides bad Quality of Care and no transparency on billing. I called before going there and asked if they have a doctor (I meant a MD) and how much they would charge. The reception said yes and told me that the fee would be $40 since I have insurance with *****. At the clinic check-in, they charged me $40. I got to see a physician assistant who looked at my symptoms and was unable to diagnose. The doctor talked to me for at most **** mins, mostly saying he does not know and went in and out to do some research and came back and told me he does not know. He suggested that I go see a different doctor, either a family doctor or a dermatologist. Basically, this is a visit with no useful information. I benefited nothing from their so-called "medical services. The bill is $326, my insurance covers $146 and the remaining $180 is my responsibility. Since I already paid $40 on the day of visit, so I still need to pay $140. I disputed the bill to their billing department, but a few weeks later, they wrote a letter telling me they did a thorough investigation and insist the same billing. I received no communication from them during their so-called thorough investigation. Basically, **** mins of useless talk from a physician assistant worth $326? Again, Physical Assistants are not doctors. It is a trap that the reception misrepresented they have a doctor and it only costs $40 with my insurance. I would not go there if they told me all they have is a PA. Otherwise, why would I call them in advance during their business hours and asked if they have a doctor before I visit the clinic? As a comparison, three days later, I went to see a dermatologist (not referred by CareNow, I found the doctor myself) where the dermatologist gave me very useful information, clear diagnosis and I talked to him for about ***** mins getting all my questions answered. The office visit for dermatologist is less than $150.
Business Response
Date: 12/19/2023
Thank you for allowing us the opportunity to respond to the consumers concerns. We take all comments seriously and have completed our review(s)

The patient had previously filed a complaint regarding an invoice received. The concern was reviewed, and correspondence was sent to the patient with the findings and outcome from our ********************* Team. The Patient also filed a request for a second review of his concern, which we have also completed. A follow up correspondence was sent directly to the patient.
Thank you,
*******************************************************
Customer Answer
Date: 12/22/2023
I am rejecting this response because: In their two response letters they mailed to me (attached), they insisted the same billing without providing any explanations or itemized bill to justify their determination. For examples, their office notes of what kind of professional medical advice they gave me to justify their billing? the length of time of my visit to justify their billing? They never contacted me during their so-called investigation, they never answered my inquires posted on their ****** review. For example, they never responded to my inquires about their fraudulent statement or misrepresentation given by their reception over the phone before I visit . Their response was: unfortunately, this is how much you need to pay.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Customer Answer

Customer Answer

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

HCA Urgent Care is NOT a BBB Accredited Business.