We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Child Care Centers

Country Home Learning Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Care Centers.

Complaints

This profile includes complaints for Country Home Learning Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Country Home Learning Center has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Country Home Learning Center

      11909 Toepperwein Rd Live Oak, TX 78233-3148

    • Country Home Learning Center

      104 Galleria Fair San Antonio, TX 78232-2258

    • Country Home Learning Center

      13315 NW Military Hwy San Antonio, TX 78231-1842

    • Country Home Learning Center

      6750 Poss Rd San Antonio, TX 78238-2258

    • Country Home Learning Center

      8155 Fredericksburg Rd San Antonio, TX 78229-3311

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is attempting to charge me and my wife for services that were not provided. My child was enrolled at this daycare, and notice was provided that my child was withdrawing from the daycare. However, this business now claims that I owe for a week of daycare service that was not provided to my child. There is no evidence that my child ever stayed at the daycare during the one week period. There is an agreement that provides the following: "In the event of withdrawal from the program, 2 weeks withdrawal notice is required; your regular tuition charges continue during this 2 week notice period." Neither I nor my wife agreed to pay the the "tuition" for the two weeks, and the agreement does not have a provision that specifically requires payment for services not provided during the "2 week notice period." The daycare has been harassing my wife and claiming that she owes them money, when such is not the case per the agreement terms.

      Business Response

      Date: 08/07/2024

      On May 28, 2024, parent notified the school that their child's last day would be June 7, 2024.  Accordingly, the child's place in the classroom was reserved through that expected last day, prohibiting another child from taking the spot.  Therefore, payment for the reserved space is still due.

      Customer Answer

      Date: 08/07/2024

      Complaint: 21814239

      I am rejecting this response because it purports to interpret the ambiguous contract at issue.  The contract does not state that I must pay for services that I never received.  Please see also my initial message to the business and the relevant attachments included therewith.  

      Regards,

      ***************

    • Initial Complaint

      Date:09/27/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are pulling our son out of the ************** location because we do not feel he is safe in their care. I picked him up the other day and he was playing by the backdoor of the room behind a trashcan. Before he was brought over to me the caretaker said he smelled like f**** and let me know she would change his diaper. She opened his diaper and saw it was not soiled. After letting me know he was clean and fixing his clothes, she said his face was dirty and began to wipe his face. I noticed the rubbish on his face was dried and took her scrubbing to remove it. I felt he was neglected after seeing all this happen. Before handing him over she stated it's important to keep the children clean.After I had my son in my arms, I noticed the strong f**** smell she was talking about.He was allowed to sit in his p*** while it leaked on his clothing and after they changed his diaper they put the soiled clothing back onto my son, which is absolutely sick. He had a clean change of clothing in the room. Is this the case or was the p*** of another child allowed to get onto my son?He developed a stomach sickness a day or two after this.I also want to address the two occasions he had bruises on his forehead. The first time I noticed a bruise I didn't think anything of it. He has not had any falls at home that have caused bruising, but injuries do happen. After the second bump to the head, my wife requested to see the video, since we were told there are cameras when we started. The person she spoke to stated the cameras are live feed only and there is no recorded video. Since he has been there his class has been a revolving door with caretakers.One of these is very unprofessional. Due to this and the incidents mentioned above, we cannot risk the health and safety of our child by leaving him in the care of Country Home Learning Center. Please respond with an explanation as to how this is acceptable in your facilities.

    Country Home Learning Center is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.