Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/13,25, I had my truck towed to Smiths Electric because it would not start. They decided it was the starter. It still did not solve the problem and they say they put three starters in it. During this time, they also said I had an oil leak and that I needed a new valve cover gasket. I had a new gasket installed 15k miles earlier by them. And **** told me I would not get my truck back until I paid that bill. I had no choice but to sign off on getting the gasket fixed. I can't ruin the truck because I need it. I get the truck back on a Friday and it did the exact same thing I took it to them to fix. It would not start. On that Monday 3/31/25, I called Smiths and talked to ****** Smith, the owner and he said he would send a tow truck to pick it up. I thanked him profusely. He never sent the tow truck. Never heard from them again. Apparently lying seems to be their modus operandi. I took the truck to another mechanic who said I needed a fuse box. Fixed it right up. I also have an issue with my receipts still showing a balance due. I paid cash on both invoices and they are showing a balance due. No cash was applied to the invoice. Which means that they are not reporting cash payments as income in their taxes. I am a degreed accountant and did a few years doing taxes. They are lucky if I don't report them to the IRS.I want reimbursement on both invoices. I feel like every word they said to me was a lie. Just like the tow truck they never sent. After my issues, I wasn't surprised when a few people told me they would never have taken their vehicle there. I should have listened to the community.

  

  Business Response

  Date: 06/26/2025

  This is ****** Smith the owner of Smiths.  I would like for u to give me a call , and let go over the work that was done to your vehicle. Because we stand behind our work and Smith Auto Electric want to help resolve any issues. So when its a good time for you, just give me call and we will get this resolved. Thank You and Please Give Me A Call.

  Customer Answer

  Date: 07/01/2025

  Complaint: 23246749
  
  I am rejecting this response because:  I talked to Mr. ********************** about the issues by phone on June 29.  He mentioned giving me a credit but as I do not feel comfortable taking my truck to them for anything in my future, this was an unsatisfactory resolution.  He told me to call him back next week.  I did that twice and he will not return my call.  He apparently has some health issues but, according to people who have answered the phone, he has been to the shop.  He can get to his shop but can't return my call?  He is ghosting me just like he did when he said he would send a tow truck.  He says he stands by their work but he sure can't say he stands by his word.  I strongly suggest not using his services.
  
  Regards,
  
  ******** ******