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Business Profile

Casino

Naskila Casino

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ***** into my online account. They also gave me 1500 in free spins. I was able to win over ******. They claim you can cash out at anytime but that was not true. So, I clicked on the chat and asked why I was having trouble cashing out and the *** tells me I have to wait until I play to a certain point. I said ok, but after our conversation, my entire balance disappeared. I clicked on the chat again to see what happened and they told me that I never paid ***** and didn't have an active account with them. So, I asked for my money back and they told me I need to contact my bank, and that is what I did. The payment is on my bank statement. I want to report them, because people are struggling and they were not truthful in how they operate. But to take my money and say you never received it, was too much. I need my money back. I had won ****** and I would like to be paid. My deposit was *****. I would like all of my money since they were dis-honest.****** *****

Naskila Casino is NOT a BBB Accredited Business.

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