Complaints

This profile includes complaints for The Ranch at Dove Tree's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Ranch at Dove Tree has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Ranch at Dove Tree

  1406 Quinlan St. Lubbock, TX 79403

• 

  The Ranch at Dove Tree

  1406 E County Road 5800 Lubbock, TX 79403-6700

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/7/23 my husband ******************* arrived for treatment at The Ranch At Dove Tree in *******, **. Previously from the ********************* where he went though detox. We were told by the patient concierge this facility was optimal as it specialized in treatment of veterans. They did not accept our insurance, so we were self pay. Prior to wiring the funds to Summit BHC LLC in the amount of $22440, I was informed by the billing department that the payment was refundable should my husband leave the facility. He is a special case, he is disabled, has a degenerative condition with chronic pain, and, is preop. He did relay this to staff numerous times. He was there for alchohol dependency, solely. He never recieved any type of medical assessment. He requested a doctor or nurse prac multiple times and one was never produced. He was in pain the entire time. He brought his own medications. There seemed to be no treatment plan, as he never saw a therapist or psychiatrist, and it seems, there were no onsite doctors. He walks with a cane is very unsteady on his feet due multiple joint replacements and extremely swollen ankles. I called multiple times to ensure he had a sufficient pain management plan, and my calls were never returned. When he couldn't take the pain any longer, and it became obvious he wasn't going to recieve any kind of help, he decided to leave. He was told he was leaving AMA even though no MA was ever given. They told him no one would help carry his bags to the curb or help him find a way home. I was never informed, that he even left the facility. I have called the Summit BHC LLC billing office multiple times, left multiple messages, with no response whatsoever. I have tried reaching out via email from their website, that just gives and instant "Forbidden" message. We are seeking a full refund as well as compensation for travel to and from, including food. We are prepared to contact our Attorney, if this matter is not sufficiently resolved, expeditiously.

  Business Response

  Date: 08/17/2023

  Please see the attached letter for facility response 

  Customer Answer

  Date: 08/21/2023

  While most of the business response is sufficient, I would like clarification on the reimbursement amount. Ms. ******* did reach out to my husband and myself, but nothing was discussed regarding reimbursement of partial or the full amount of $22440. I am unclear and do not wish to accept the response if the intention is a partial refund. I am willing to reach out to Ms. ******** myself, but I would like to verify that os within the parameters of this process. Thank you. 

  Customer Answer

  Date: 10/17/2023

  I am writing to inform the Better Business Bureau, that I have been in  contact with Ranch At Dove Tree and have reached a satisfactory agreement and reimbursement. I appreciate the hard work of **************** and her ability to de-escalate, and thoroughly explain the processes.