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Business Profile

Apartments

AG Rentals, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AG Rentals, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AG Rentals, LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • AG Rentals, LLC

      2722 Frankford Ave Lubbock, TX 79407-7858

    • AG Rentals, LLC

      501 - 512 N Evanston Lubbock, TX 79416

    • AG Rentals, LLC

      2706 Genoa Ave Lubbock, TX 79407-3251

    • AG Rentals, LLC

      2735 Genoa Ave Lubbock, TX 79407-3290

    • AG Rentals, LLC

      507 - 517 N Essex Lubbock, TX 79416

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chilton apartment mail receptacle damaged since November I am not receiving mail and my lease states I have access to a mail receptacle. Also repairs /replacement of appliance has not been addressed even though I have requested update several times. Post office notified manager about damaged mailbox but management told them no money to fix. But told me they fixed but someone backed into and damaged again. No repairs done and no other mailbox assigned

    • Initial Complaint

      Date:01/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been without hot water in my unit since December 21st at 9:30pm. I called first thing on December 22nd when I was leaving for work at 6:20am and called the operator since it is listed as a maintenance emergency. And the office was closed for the holidays. She then relayed the message to the complex. I work 12 hour shifts and returned home at 7:30pm and no one had come by to fix the water heater or check if it was a small fix or something with the breaker. No one had communicated with me throughout the day with any updates. I call the operator again, very frustrated, and she was very rude and said "I told you yesterday Id relay the messages to the manager and they said they are waiting on a shipment of water heaters to come in." This is ridiculous that not a single person has reached out to me about this issue. No one came to even look at my place, no one communicated with me at all, and no one gave me an alternative option for a place to shower or do anything with hot water. I proceeded to call everyday since the 22nd of December and I will send screenshots of those calls. The office has been closed due to the holidays, and it is now January 1st ****, and I still have no hot water. Since the office was closed, I called the emergency maintenance number everyday, and those calls will be recorded within their system. On December 29th, I tried calling to speak with the manager, and the phone just kept ringing. I sent an email expecting a response to fix the water heater and a rent concession. An employee responded saying they were not aware of this problem at all, have no calls, or messages about this issue, and that their phone lines are down (we got no message about this issue) and they are moving to a new call system. And when I requested an alternative option, she said I could shower in a vacant unit, and then proceeded to not respond, and so there was no way of me obtaining keys to this unit because they closed again for the holidays.

    • Initial Complaint

      Date:04/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filling this complaint because I received an itemized statement from my old apartment. The itemized statement stated that I need to pay four hundred dollars to replace the bedroom carpet. The replacement was due to pet urine stains when they decide to replace the carpet due to business practice. Though I do not own a pet and haven't ever owned a pet. They said that they could till it was pet urine with a sniff test. They also required that I pay ahead of time before getting an itemized statement I feel that I was unjustly charged due to pet stains when I do not own a pet.

    AG Rentals, LLC is NOT a BBB Accredited Business.

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