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Business Profile

Auto Repairs

On the Spot Mobile Mechanic

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spoke to **** and agreed to have him fix my sons 2004 Dodge truck. He came to my sons home where the vehicle is parked on 11-07-23 to begin working on it. Was told that the engine heads were cracked and needed to be repaired along with other issues. I agreed to give him $2500.00 down towards repairs. After this he would call and say something else was wrong and needed to be fixed. On the 22nd of November 2023 he asked for another $3000.00, to get the heads rebuilt in a shop. He continued to text me and say there was other issues with the truck that kept coming up. I assumed he working on the vehicle but kept delaying. He was giving excuse after excuse of what the delays were, On March 18th I realized he couldnt fix the vehicle so I told him to stop there and wanted my money back. He said that the heads he had rebuilt belonged to me and I had to find a way to get money back by selling them on **** or ********* I am not a mechanic and thats what I paid him for. The truck still does not work and to this day he will not answer phone calls or texts anymore. I just want my money back for what he was supposed to do.

On the Spot Mobile Mechanic is NOT a BBB Accredited Business.

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