We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carry Out Food

Taco Villa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for Taco Villa's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Taco Villa has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Taco Villa

      4516 50th St Lubbock, TX 79414-3612

    • Taco Villa

      1911 50th St Lubbock, TX 79412-2705

    • Taco Villa

      1205 College Ave Levelland, TX 79336-5605

    • Taco Villa

      2243 19th St Lubbock, TX 79401-4507

    • Taco Villa

      8212 Indiana Ave Lubbock, TX 79423-2833

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Between 2022 to the Present, we have experienced a myriad of issues when ordering dine-in or take-out at your Taco Villa location in *********, *****. Please see the enclosed letter for further explanation. We have attempted to contact your corporate office multiple times about this, all of which went unanswered. At this time, I respectfully ask for some sort of meaningful response.

    • Initial Complaint

      Date:04/02/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around the last week of February of this year 2024 my son started working at the Taco Villa located at ***************************************************. The manager on site by the name of *** was the most obnoxious and disrespectful man we have ever dealt with. My sons first day of work, he comes home so upset to the point of crying, mind you he is 16yrs old, but about to break down over the way this so called manager treated him. When providing my son his work uniform, he throws it at him against his chest hard enough to make my son jump back. He over heard the manager calling others racial slurs for being Mexican and making those kids feel so low to the point of them quitting on site and crying as they leave. He does not deserve to be a manger treating kids like this. I dont expect money, a suit or anything of that nature, but I would like that *** to be reprimanded for his uncalled for actions against not only my son, but about 8 others current employees. My son decided not to go back because of how poor he was treated.

      Business Response

      Date: 04/11/2024

      My name is *********************** and I am the Director of *************** for Taco Villa. I have investigated this issue and believe this complaint is not valid. ************ applied 11/2023 and refused to be clean shaven so he was not hired. He later reapplied 03/2024 and was eager to shave and begin working with us. He was hired on 03/02/2024 and terminated on 03/04/2024. He told ************* that he was quitting because he was going to go work at Auto Zone. He is eligible for rehire. 

      ************ never made any complaints to myself or the Area Managers. All new employees are given their uniforms in a Taco Villa box. This complaint against *** is very much out of character and I can assure you he would not call any person a racial slur.

      Business Response

      Date: 04/11/2024

      ************,

      I appreciate this concern being brought to my attention. I have done an investigation into this complaint and have handled the issue accordingly. 

      We wish you the very best on your future endeavors. 

      Thank You,

      *********************** - Director of Human Resources

    Taco Villa is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.